Freelancer account suspended and not paid but payment was invoiced by Upwork

[#1]

Hello,

I started to work with a great freelancer last week and she done 40h on the project. On Sunday I realized that she was blocked from Upwork due to identity not verified (even if she sent the documentation required) and the contract was canceled by Upwork. Yesterday I was invoiced for the hours she worked on the project but I don't have any confirmation if Upwork will pay her for the work she done or just keep the money earned by another person. I raised a ticket but I got no reply on this matter.

Please could you get in touch and pay her?

Thank you in advance

Ana

[#2]

Hi Ana,

I've followed up with the team handling your support ticket and you should expect to receive an update soon.

Thanks!

[#3]

Thank you Andrea. Much appreciated !