Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Freelancer asking for 5 star review

Community Guru
Jennifer D Member Since: Feb 15, 2016
1 of 22

I recently had the very rare experience of a job going poorly. At the end of the contract, when submitting final files, the freelancer twice asked directly for 5 star feedback. After the second time, I reported them to Upwork but it seems like nothing happened. We did not leave them 5 stars. They did not leave us a review at all (I think they knew they were going to get less than stellar feedback from us).

 

After the 2 weeks had passed and our review was visible to them, they again messaged us directly and asked us to change their feedback to 5 stars. Now that they were directly asking for feedback to be changed, I thought surely that was a violation of Upwork terms. So I reported them again. This time I was told that unless they are either threatening me or extorting me, that is still not a violation of Upwork terms.

 

Each request from the freelancer has been politely worded. There have been no threats or extortion. But I still feel very uncomfortable that this freelancer is asking for this. 

 

Any suggestion on how to respond to the freelancer's message asking for their feedback to be changed? Or should we just ignore?

Community Guru
Lila G Member Since: Dec 4, 2017
2 of 22

Blocked them > move on

Lila
Community Guru
Kathy T Member Since: Jul 17, 2015
3 of 22

Any suggestion on how to respond to the freelancer's message asking for their feedback to be changed? Or should we just ignore?

 

Yes, agree to change the feedback. Then change it to a LOWER feedback then your original one. 

Community Guru
Jennifer D Member Since: Feb 15, 2016
4 of 22

Kathy T wrote:

Any suggestion on how to respond to the freelancer's message asking for their feedback to be changed? Or should we just ignore?

 

Yes, agree to change the feedback. Then change it to a LOWER feedback then youir original one. 


Kathy, my colleague that I worked with on this contract wanted to do this. They felt like we were too generous with our initial feedback as it was. And I think that is always the risk a freelancer takes with this kind of request - they certainly knew that the job had not gone well, so pestering us about increasing the feedback is a huge risk. But like Will said, I don't want to be vindictive. I work really hard to maintain a good client reputation and I don't want to risk that.

Community Guru
Rene K Member Since: Jul 10, 2014
5 of 22

Jennifer D wrote:

I work really hard to maintain a good client reputation and I don't want to risk that.

If the 14-day period has passed, there is nothing that they can do to damage your feedback even if you do lower theirs.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Heaven H Member Since: Nov 24, 2015
6 of 22

Jennifer D wrote:

But like Will said, I don't want to be vindictive. I work really hard to maintain a good client reputation and I don't want to risk that.

 

Regardless of what you decide to do, you won't be risking your client reputation because it's too late for the freelancer to leave feedback about you. I would consider whether your feedback is helpful to other clients.

Community Guru
Jennifer D Member Since: Feb 15, 2016
7 of 22

Heaven, Rene: you're right, and I'm definitely not under any circumstances going to allow them to add feedback now that they have seen our feedback. But they can still reply to our feedback on their own profile. And also I know freelancers talk to each other. I don't want them to go around badmouthing us as a "difficult" client who leaves horrible feedback.

Community Guru
Rene K Member Since: Jul 10, 2014
8 of 22

If the feedback on your profile is very good as I think it is, no amount of badmouthing will ever affect you. And if it is true that there are networks of Upwork freelancers talking to each other, they are generally small (I know firsthand).

 

You worry too much. You would to Upwork and the other freelancers a disservice if you leave a feedback that is not accurate on one provider's profile.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Kathy T Member Since: Jul 17, 2015
9 of 22

Jennifer D wrote:

Kathy T wrote:

Any suggestion on how to respond to the freelancer's message asking for their feedback to be changed? Or should we just ignore?

 

Yes, agree to change the feedback. Then change it to a LOWER feedback then youir original one. 


Kathy, my colleague that I worked with on this contract wanted to do this. They felt like we were too generous with our initial feedback as it was. And I think that is always the risk a freelancer takes with this kind of request - they certainly knew that the job had not gone well, so pestering us about increasing the feedback is a huge risk. But like Will said, I don't want to be vindictive. I work really hard to maintain a good client reputation and I don't want to risk that.


-----------------

I don't think my response was vindictive but that's my opinion. A freelancer who asks a client to change feedback, is extremely unprofessional. And again, IMO I think it sort of brings down the professionalism of this site.

 

Clients have the right to give whatever feedback they feel is indicative of the work and other things of the freelancer. To change it so it "looks" good but doesn't reflect the true value misleads other clients. And to some clients, a 5 star review may mean pronominal work, while to other clients a 5 may mean excellent.

Community Guru
Cairenn R Member Since: Feb 18, 2019
10 of 22

Rating them down even further just because they are annoyingly asking for higher feedback will be a reflection on the client's professionalism, not the freelancer. Vindictiveness is much more unprofessional than bugging a client for higher feedback. 

 

Leave fair feedback, then block the person. There are better freelancers - don't put your energy toward the bad ones. And it's a two-way street - vindictive clients get blocked, too. 

Take the high road.

TOP SOLUTION AUTHORS