Freelancer charged milestone due to my mistake. I want refund as work is not done completely

[farrukhzafars]

My freelancer submitted the work but has alot of issues. Escrow released payments after 14 days as I was busy getting work checked by other freelancer and did not notice that 14 days are over. I need my refund fro, the freelancer but he is not refunding. I need help on this. Also how to contact upwork ? My email address is **Edited for Community Guidelines**

[g_vasilevski]

Hi Farrukh,

One of our team members will reach out to you directly via ticket and assist you further, you can access your tickets on this Link. Thank you!