After several hires, I've run into my first issue.
I hired someone who seemed very eager to start working. I told them I needed the work by Friday, and they said they can do that, but it's been over a week without a response. They haven't said anything since accepting the contract. This is a fixed-price job.
What do I do at this point? How can I get my money back from this disappearing act?
It's actually very easy to get helped out in your situation, simply reach out to Customer Support on Chat and tell them you have not receieved communication in a while.
They will normally in my experience, I've had this happen to me with some clients (most were just impatient ;D but 2 weeks in your case is too much tbh), go ahead and restrict the Upwork contractor's financial transactions until the freelancer responds to you and things start to move along.
It's pretty easy just start a chat with CS or call them directly
^ totally unnecessary.
Just cancel the contract. A week is really too long not to answer. I'm guessing you've tried multiple times?
I would cancel. After a week.
Siding with Jen.
Plenty of f'lancers here available for your projects. Ditch the ones who ditched you. Even if they had a valid reason, it's still your time they wasted, time you'll never get back.
re: "What do I do at this point? How can I get my money back from this disappearing act?"
Just close the contract. You'll get all your money back.
Hire somebody else.
If you hire a contractor, you don't owe her anything.
If she does the work, you owe her what was agreed.
If she doesn't do the work, you don't owe her a thing.
If part of the job was working on the project within a certain timeframe, and she is not doing that, then you need to move forward.
If I need to buy vanilla extract to bake a cake, and they don't have it at the first store I go to, then I go to another store. It's not a big deal.
When you hire a contractor, it's not a marriage. It's not "for better or for worse." It's a business arrangement, nothing more.
Thanks all. I tried to cancel the contract and apparently now they have 7 days to approve or dispute it?
So this puts me in the weird position of them possibly appearing out of the fog to hand it over to me in the next week. If I repost the job, I could possibly have it filled twice, is that right?