Saw Wah K wrote:
I have project with Freelancer, Everyday Errors, I change Project from complex project to very simple project Still Errors,
I already ask freelancer to cancel order i will still pay him some money because he tried to do work put Effort but honestly i can prove work done is wrong i can not use the work.
I have clients who buy work done from me.
If i deliver this type of work no one will do business with me.
Upwork Rules are not Good at all.
When Freelancer do Error work and if they refund money back to client they charge comission to client.
Which is wrong we give job to do work not to play games, i have lost 3 clients due to not job done in time or not done properly.
I will say i have done lot of jobs in Fiverr.
If any freelancer do funny things with client they refund money 100% back to client and i saw they block freelancer they give 100% to client, because client pay money for services not freelancer.
People who pay money also work hard to EARN this money.
If you put some strict Rules, i can tell you will get more clients.
Upwork as per my understanding have no professional Freelancers.
I start beliving maybe there is no Freelancer all are fake profiles to grab comission from clients, if everyday 1000 clients job is not done and every client Upwork charge fees 3.5% which make them already good money why need to focus to complete work.
If upwork is geniune company they should have Rule iif Freelancer fail to complate work or full of Errors.
Freelancer will not be paid and Upwork fees of that project client will not pay for upwork fees freelancer will pay if these freelancer are Geniune profiles they will take only that jobs which they can do they will not waste client time and money.
Honestly if you ask my openion clients should make Reviews about Upwork and you will see how many clients are not happy with Upwork service.
Upwork does not charge commission to clients. If a freelancer told you he was passing on the expense to you, then you were free to decline he rate/proposal. 3.5% is a processing fee, not a commission. Your bank charges similar fees for processing credit card payments.
You did not properly vet your freelancer, then you did not fire them when they could not perform. Know the adage "hire slowly, fire fast." You seem to have done the opposite.
Upwork is a platform to connect, but they are not supervisors of freelancers. When you hire a freelancer it is up to you to supervise them, and there are plenty of rules in place to protect clients, if you follow them.
If you want your money back you can ask the freelancer for a full refund, or you can try for a dispute, if it was fixed price and not hourly. You can dispute hours on an hourly contract if you're still within the window.
As a client, when you close the contract you can also leave feedback for the freelancer, and this significantly impacts their profile on Upwork. You have a lot of power, which you don't seem to realize. But you have to be in charge of your own account, project, and hires.
