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sagewingllc
Community Member

Freelancer has all 5 star reviews, but low JSS?

I am seeing freelancers with apparently good reviews, at least from what is visible to the client.

 

Yet a JSS of <70%. I am confused about what this means. Can anyone help me understand it?

2 REPLIES 2
jaybopp82
Community Member

It probably means they had to refund one or more contracts to the client fully.  This hurts JSS and the feedback does not appear on the profile.

wescowley
Community Member

The stars don't matter much for JSS. It's based more on the private feedback which is structured more like a net promoter score. It's possible one or more of the 5-star reviews had poor private feedback. 

 

The other possibility is what Jason mentioned, that there are closed or dormant contracts with no money paid on them.

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