I have a contractor who owes me a refund, but will only give it to me if i give him a 5-star review. Which he does not deserve. What are my options?
This is an example of what Upwork refers to as "feedback manipulation."
I am very sorry that this happened to you.
You are doing the right thing to report this.
This freelancer should be sanctioned. Ideally, I would want to see the freelancer banned from Upwork permanently.
re: "I have a contractor who owes me a refund..."
Please provide more details about this.
Would this be a full or partial refund?
How much money is the refund for?
Why does the freelancer owe you a refund?
I'm sorry to hear about this unpleasant experience, Ingrid!
Could you please click on my name and send me a PM with more information about the freelancer you're referring to and a screenshot of the conversation you're reporting. I'll be sure to escalate this to the correct team for further investigation and will take action as per our internal processes.
Bojan has offered the best solution. In my experience, the moderators are pretty good at follow-through. They're busy, so give him a week.
I don't recommend it, but two can play that game. Leave a public five-star rating, and in the private rating savage him. Now you're stooping to his level, not something I'd do lightly. But, there are times when the only way to fight fire is with fire.