Freelancer is ghosting me

[8cb51788]

I worked on a cosmetic tube project with a highly rated, verified freelancer. We finished the project, he received all his payments and was supposed to send me the files. It’s been over two weeks he never sent them, and he’s stopped responding to me. Yet I see other clients leaving recent reviews for their work received. What can I do? I don’t see how to report him from my search since it’s not a payment dispute.

[AndreaG]

Hi Naomi,

I'm sorry to hear your freelancer is unresponsive. I have escalated this to the team and they will reach out to you via support ticket in order to assist you further.

Thanks!

[prestonhunter]

Naomi:

You are supposed to release payment AFTER receiving the files.