Mar 2, 2021 09:43:37 AM by Naomi P
Mar 2, 2021 11:30:50 AM by Andrea G
I'm sorry to hear your freelancer is unresponsive. I have escalated this to the team and they will reach out to you via support ticket in order to assist you further.
Mar 2, 2021 11:36:36 AM by Preston H
You are supposed to release payment AFTER receiving the files.