Denzil W wrote:
Hi, what do i do if my freelancer dont hand over details for my website. For example my website wordpress admin login?
Is it possible for me to get that password or change it in another way?
He did move it to my own host, but i cant login to make someone else continue where he stopped.
A dispute has beenmade, bu he is now totally ignoring my messages and dont want to end the contract.
Has he been fully paid?
re: "Hi, what do i do if my freelancer dont hand over details for my website. For example my website wordpress admin login? Is it possible for me to get that password or change it in another way?"
It it possible?
It may be possible.
But I can assure you that Upwork does not have the password you are looking for.
You say this is a WordPress site? And the site is on your host?
If the site is on your host, then this means you have the root-level credentials necessary to access the hosting account using FTP/SFTP.
You should be able obtain necessary credentials (username/password) from config files on the server.
So you may not need any further help from the freelancer.
Aside from that, is there more to this situation than you described? Why would the freelancer do the work, turn the work over to you, but not provide the Wordpress admin login? Why was a dispute made?
re: "We demand to pay (ONLY) half 50% of the total balance of what he is charging us..."
So you already know why the freelancer did not provide you with the WordPress login password.
re: “You believe we should pay full?”
I have not said anything about what I believe. It isn’t my intention to take sides in your situation.
But like I said earlier: Upwork does not have the password for your site.
Upwork does not create websites.
At this point, you may not need anything at all from Upwork and you may not need anything else from that freelancer. Have you asked another Wordpress expert to help you get the login credentials for the site on your server?
Because given the fact that Upwork itself does not create or fix websites, you only have three options for moving forward:
a) continue working with the original freelancer (assuming he is willing to help you, which may be doubtful at this point)
b) work with someone else
c) do the work yourself
And when we refer to the work, we mean:
a) continuing to use what the original freelancer set up for you
b) starting over from scratch
c) something in between, a combination of (a) and (b)
I have been rereading your many notes about the freelancer and his work on your site.
Your lack of enthusiasm for his work is apparent.
Based on how you describe the freelancer and his work, would it surprise you if some people wonder why you want to use any of it?
It is an hourly contract and you defaulted on payment (you failed to pay Upwork for the work...)
So you don't own any of the unpaid work that was done during the hours that were not paid.
If you default on payment your account is no longer in "good standing" and you lose the right to dispute assistance.
Hourly contracts are paid for the hours worked, not the end product, and yes, you are expected to pay for any hours logged, and can dispute based only on the work diary, not the quality or otherwise of the outcome.
You can't "demand back 50%" - especially not when you haven't actually paid the second week.
Unless you settle what you owe Upwork your account will be suspended (if it isn't already)
Denzil, I get it. The freelancer was a poor choice and you should have removed him as soon as you discovered that. (Paying him for the hours worked and being done with it,)
Defaulting on payment is not the way forward.
A dispute over an hourly contract is decided purely on whether the freelancer logged their hours correctly (tracked (not manual time), sufficient activity levels, screenshots showing work done on your project, meaningful work memos.)
BUT you defaulting on payment may mean you no longer qualify for dispute assistance anyway.
Denzil, thanks for clarifying the situation.
Obviously there is a huge difference between wanting to continue using a site that your brother created and which another freelancer did some work on, versus wanting to use a completely new site that a freelancer created from scratch.
The main piece of advise I would give you is to put your project first. Don’t fixate on this one freelancer or the money paid to him or what he did. You need to move forward.
And regardless of what you do, you need to make sure you have a good source code and database backup and archive system in place. You need to make sure that there are automatic backups, and you need to make sure you have an archive or backup or version control that is accessible only to you.
What you don’t want to have is a situation in which somebody other then yourself can completely take control of your site, or a situation in which you lose everything if there is a technical issue and your server is lost.
You want to be able to restore a working version from elsewhere if necessary.