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Freelancer is not giving login details

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
11 of 17

It is an hourly contract and you defaulted on payment (you failed to pay Upwork for the work...)

So you don't own any of the unpaid work that was done during the hours that were not paid.

If you default on payment your account is no longer in "good standing" and you lose the right to dispute assistance.

 

Hourly contracts are paid for the hours worked, not the end product, and yes, you are expected to pay for any hours logged, and can dispute based only on the work diary, not the quality or otherwise of the outcome.

 

You can't "demand back 50%" - especially not when you haven't actually paid the second week.

Unless you settle what you owe Upwork your account will be suspended (if it isn't already)

1bf36029
Active Member
Denzil W Member Since: Oct 2, 2019
12 of 17
I purposly took away the money from my account when i noticed that my freelancer was unwilling to carry out the full tasks requested by my team. If i have done wrong, then so be it. All i know at this point is that a freelancer should NOT take on a job if he cannot deliver. And if he cannot deliver then i should not have to pay in full and wait for my money to be reimbursed depending on if the upwork investigation goes in my favour. One of the most distressing thing with him was that he made the work hours longer and most of the things he did not understand how to do or fix, he kept asking us to explain, and after explaining for 2 hours, he finally fixed the problem based on the most difficult explanations.
Which leads us to believe 2 things. Either he already did understand in the first place and bought time to google and look up how to solve the problem on our clock, or that he use this method to perlong the work time on our clock. That is not okey. As a professional freelancer he should know simple resolutions like many of what me and him had. Because some even me my self who know little about wordpress told him what to do to solve the issues, solutions that he should have been able to figure out or know by himself.
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 17

Denzil, I get it. The freelancer was a poor choice and you should have removed him as soon as you discovered that. (Paying him for the hours worked and being done with it,)

 

Defaulting on payment is not the way forward.

 

A dispute over an hourly contract is decided purely on whether the freelancer logged their hours correctly (tracked (not manual time), sufficient activity levels, screenshots showing work done on your project, meaningful work memos.)

 

BUT you defaulting on payment may mean you no longer qualify for dispute assistance anyway.

 

1bf36029
Active Member
Denzil W Member Since: Oct 2, 2019
14 of 17
I have no choice to use it. But before i go forth with this statenent. I should also outline that my website was more than already half done by my brother who because seriously sick and had to stop. This new frelancer in question took on the job stating that he was an expert in that feild and was willing to complete the page at an mutural agreed price per hour. With that said, i have no other choice to keep the work that is done, maybe not what has been modified, and even so, the modification i must keep aswel knowing that i have already paid him almost $500.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
15 of 17

Denzil, thanks for clarifying the situation.

 

Obviously there is a huge difference between wanting to continue using a site that your brother created and which another freelancer did some work on, versus wanting to use a completely new site that a freelancer created from scratch.

 

The main piece of advise I would give you is to put your project first. Don’t fixate on this one freelancer or the money paid to him or what he did. You need to move forward.

 

And regardless of what you do, you need to make sure you have a good source code and database backup and archive system in place. You need to make sure that there are automatic backups, and you need to make sure you have an archive or backup or version control that is accessible only to you.

 

What you don’t want to have is a situation in which somebody other then yourself can completely take control of your site, or a situation in which you lose everything if there is a technical issue and your server is lost.

 

You want to be able to restore a working version from elsewhere if necessary.

1bf36029
Active Member
Denzil W Member Since: Oct 2, 2019
16 of 17
Thank you. I have taken steps to do all this now. However i will need a bew frelancer to complete the job he could not do even tho it was not complicated fontions. Im so sad at this point.
yitwail
Community Guru
John K Member Since: Feb 17, 2015
17 of 17
Denzil, I won’t rehash what Petra and Preston have discussed, but it’s a fairly simple task to change an existing WordPress administrator login username or password or create a new one outside of WordPress. However, it does require modifying the database with PHPMyAdmin or something similar so it’s best done by someone with prior experience.
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