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Freelancer not responding (Need help ASAP)

Active Member
Shehryar N Member Since: Feb 7, 2016
1 of 16

I am facing a serious issue I have hired a freelancer long time ago and he worked good in start and from last 2 months he is streching my project he is not responding properly, sometimes he answered me in 2 days or sometimes he doesn't or even he answered he just tell I'll send you tomorow or saturday or monday and he didnt meet the deadline, I have already spent 2200$, 2800$ still left i have cleared all the previous milestones before the completion of work in good faith. I dont know what to do now? i dont want to go in dispute because it will be a big loss for me, I want upwork to intervene in this matter and help me through this because I am too fedup messaging him and waiting sometimes he had a accident sometimes he is out of station in the middle of the important project sometimes he didnt have electricity due to rain, I request upwork to help me in this matter asap@ Thanks in advance

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 16

Shehryar:

Why do you want to continue working with a freelancer whose communication style and availability does not fit the needs of your project?

 

Stop working with this freelancer. Continue working only with the members of your team who bring the best value to your project, and who work in a way that helps you achieve your goals.

 

There are literally millions of freelancers on Upwork.

 

If you are only working with one underperforming freelancer, then stop doing that. Hire new people.

Active Member
Shehryar N Member Since: Feb 7, 2016
3 of 16

Preston my friend my project is in middle I have paid 2200$ already how can i go back from there? if there's anyway upwork can get me my money I'll hire someone else because I have nothing so far from freelancer except the work he did which is useless for me because it mobile application job and if application is not working it is uselsss for me or i dont have the code of the work he completed already.

Community Guru
Preston H Member Since: Nov 24, 2014
4 of 16

re: "my project is in middle I have paid 2200$ already how can i go back from there? if there's anyway upwork can get me my money I'll hire someone else because I have nothing so far from freelancer except the work he did which is useless for me because it mobile application job and if application is not working it is uselsss for me or i dont have the code of the work he completed already."

 

Successfully-developed mobile apps, as with other complex projects, are created in a modular fashion. They do not rely on the work of a single individual.

 

Project managers receive the work on a regular basis. At least on a weekly basis. Even better if it is more frequently, such as daily. The work is reviewed and checked into the a code repository and archived in a place that only the project owner can access.

 

re: "he had a accident sometimes he is out of station in the middle of the important project sometimes he didnt have electricity due to rain"

 

Two points:

One: You have no way of knowing if he ACTUALLY did not have electricity due to rain.

Two: It doesn't matter.

 

If you need somebody who provides a certain level of availability, then that is who you should hire. Whether a freelancer has intermittent power outages due to rain or sometimes, blows off freelance work because he has a side-job as his country's top neurosurgeon, it doesn't really matter.

 

This is freelancing. You are not required to continue working with anybody that you don't want to work with.

 

=====

Shehryar:

Whether or not you continue working with this particular freelancer, you should endeavor to obtain all of the source code that he has created thus far.

 

And in the future, you should not hire developers for mobile app or any other type of programming/development work who do not provide you with the source code.

 

I am not available to hire, but what I do is this:

As soon as a client hires me for a contract, I provide the client with the root-level credentials to the server where I do all of the work. The client thus has ALL work I do (for hourly contracts AND for fixed-price work) in real time.

 

I recommend you work only with freelancers who do something similar.

And if this is a serious project, you really need to hire an independent project manager, because you do not have the necessary experience to serve as this project's PM.

Active Member
Shehryar N Member Since: Feb 7, 2016
5 of 16

So you are saying if freelancer does that it is his right because he is a freelancer and he can do whatever he wants and upwork dont even warn him or upwork cant filter bad freelancers on clients complains or are you trying to say that I forget my money and hire another one and the another one does the same then what is freelancing? what is upwork doing? 

Community Guru
Preston H Member Since: Nov 24, 2014
6 of 16

That is not what I am saying.

 

The information I provided to you has nothing to do with this freelancer, and it has nothing to do with Upwork.

 

These principles are the same whether you use Upwork or another platform or no platform at all.

 

What is Upwork doing?

Upwork provides a platform through which clients may find, hire, and pay freelancers.


But Upwork does not provide project management services for mobile app development.


I'm sorry if you thought that Upwork provides such a service.

I don't doubt that Upwork can do a better job in communicating what it does and does not do. But this is definitely not a service that Upwork provides, nor does it claim to.

 

I do not blame you at all if you are frustrated by this experience.

 

I don't think the freelancer you hired is the person who you really need at this time. Maybe he can be a part of your team. But you need something more than what he can provide if you want this project to be completed in a timely manner.

 

I still hope you can obtain the source code and move forward with this project using the work that has already been done. I do NOT think you can complete the project in a reasonable timeframe using ONLY that one freelancer's services.

 

=====

A key point that DOES have to do with Upwork specifically:

You said you are using a fixed-price contract for this project, but you said you have not received any source code from the freelancer.

 

This means you are using Upwork incorrectly.

 

Here is what you are supposed to do:

- Create a fixed-price milestone, which is funded from your payment

- The freelancer does the work specified for the milestone. The freelancer provides you with the files

- You receive the files and review them.

- After you have confirmed that you obtained what you need, you release payment.

 

 

Active Member
Shehryar N Member Since: Feb 7, 2016
7 of 16

I know upwork doesnt provide project management services but upwork marked someone top rated and he is behaving like that so upwork should do something about it.

Community Guru
Antun M Member Since: Jan 27, 2018
8 of 16

Shehryar N wrote:

I know upwork doesnt provide project management services but upwork marked someone top rated and he is behaving like that so upwork should do something about it.


That clarity IS on UpWork.

"Top Rated" doesn't equal "best at their job".

IF clients have that understanding, that 'Top Rated' badge means it's most qualified person for the job, it is something UpWork should look into (how to clarify it for clients).

Community Guru
Antun M Member Since: Jan 27, 2018
9 of 16

Shehryar N wrote:

So you are saying if freelancer does that it is his right because he is a freelancer and he can do whatever he wants and upwork dont even warn him or upwork cant filter bad freelancers on clients complains or are you trying to say that I forget my money and hire another one and the another one does the same then what is freelancing? what is upwork doing? 


Connecting people.

Connecting clients and freelancers.

As Preston (in detail) explained, some freelancers aren't as good. Some are more than.
It's on a client to find one which works best for them.

We all feel your pain.
No one can give back you money and time. That is gone (unless you go into arbitration).

Community Guru
Preston H Member Since: Nov 24, 2014
10 of 16

re: "It's on a client to find one which works best for them."

 

For most mobile app development, clients should not be working with only one indvidual freelancer. Most successful mobile apps are created by multiple people.

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