Jeswin R wrote:
There are still 2 more milestones, which are in the 100s but this was meant for when the site was up and running. One is in escrow currently, the other was due 7th April but ofc he is not responding to either milestones
OK, in that case you CAN dispute, but give the freelancer a final deadline (I would give him 48 hours to respond) and make it absolutely clear that failure to react will unfortunately lead to you having to dispute the entire contract, including what has already been paid. At this point you want to shake him into responding and getting his backside back in gear. The plan should be NOT to have to dispute at all, but to use that to move your project up on the freelancer's list of priorities.
The most important part is to get what has been done so far on your own server, even if you do end up getting someone else to finish the project. At the moment you don't really have anything for the thousands you have already paid out.
The dispute process is explained under 6.2 here.
Thank you so much for your help Petra.
I have started the process, letting him know the time limit he has. He has stated it's all up on my server but I am unable to see any of this. He has provided things but all of this he still has access to and none that I solely control without interference or future attack on the site from his side.
re: "He has stated it's all up on my server but I am unable to see any of this."
There is a big difference between:
"It is all on my server"
"I have seen screenshots but I don't have any files."
If everything is on YOUR server, then you will be able to access the files.
You can change credentials on YOUR server so that the freelancer can't access it. And other freelancers can continue work on the system.
Jeswin R wrote:
He has stated it's all up on my server but I am unable to see any of this.
That isn't quite the same as saying you haven't got it. It sounds more like you may not understand how you can get to it. If that is the case, that isn't necessarily the freelancer's fault or problem. You need a person who understands the technology and can make all the cogs work together safely. That may be another freelancer you may want to hire if you are not familiar with the back end.
Jeswin R wrote:
He has provided things but all of this he still has access to and none that I solely control without interference or future attack on the site from his side.
Well, as he is still supposed to be working on it, he still needs to have access.
Whilst I don't agree with Preston that the freelancer isn't your main problem (he clearly and obviously is), at this point you may not be the right person to drive this forward on your own if you are not familiar with the technology. You may have to hire someone to take stock and ascertain what is there, what isn't, what should be, what needs to be done and who needs to do it.
I have checked through everything, what he has provided is just the front-end and server access which is nothing as the important thing is full backend access code. I contacted someone on Upwork in relation to this problem, and they informed me parts of this front-end file are missing and the system is not running. Sorry for the confusion, but right now I actually do not have much that runs the site, the only thing I have is what he has provided me which is just the server details which are not a lot as what runs the site is the back-end code. This has not been provided to me. The servers are one-sided access, he granted me access after nudging multiple times about adding and removing things on the server. When I said I haven't got anything, I literally have not got anything, I have skin with no with bone or muscle right now. Everything I have means nothing without the actual code which is the important bit.
I really don't want him working with me in the future, why I don't want to give him access. As the site I am looking to create, there is a lot of sensitive information(bank details/emails etc) and a lot of valuable goods, and I personally want him to have access to this due to me not knowing him well.
You said it has been three weeks since the freelancer communicated with you?
What if the freelancer is a bad person, who feels ill will toward you?
But what if that is not the case? What if the freelancer died?
And the freelancer is the only one who has the access credentials for the server?
Clients make sure that they have access credentials for their websites and development projects continuously.
If a client encounters a freelancer who does NOT provide files to her continuously, or who does NOT provide all access credentials, then the client immediately stops working with that freelancer.
NOT providing files or server access is NOT acceptable behavior from a freelancer.
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