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Freelancer purposely stalled the end of a time based contract to avoid dispute period

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Community Guru
Preston H Member Since: Nov 24, 2014
41 of 47

re: "It depends on what you are looking for though. A COMPETENT programmer doing a simple task should be able to grasp the time it takes (and thereby give an accurate estimate"

 

Yes, that is true.

 

But you can pay more money if you want a developer to make something even better.

 

For example:

 

With a fixed-price contract of $100, you can pay a developer to create Module X.

 

It works. It does what you asked for. It is fast.

 

But the developer has no incentive to do more than that.

 

With an hourly contract, you can ask the developer to do even more. You can ask her to add some new features to Module X. You can ask her to make it run even faster. You can ask her to add more detailed comments to the source code. And you can ask her to take some time to show the rest of your team how to customize the module.

 

So maybe instead of paying $100, you pay $400 for Module X, and you get a much better outcome.

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Active Member
Eddie R Member Since: Oct 6, 2017
42 of 47

@Preston H wrote:

re: "It depends on what you are looking for though. A COMPETENT programmer doing a simple task should be able to grasp the time it takes (and thereby give an accurate estimate"

 

Yes, that is true.

 

But you can pay more money if you want a developer to make something even better.

 

For example:

 

With a fixed-price contract of $100, you can pay a developer to create Module X.

 

It works. It does what you asked for. It is fast.

 

But the developer has no incentive to do more than that.

 

With an hourly contract, you can ask the developer to do even more. You can ask her to add some new features to Module X. You can ask her to make it run even faster. You can ask her to add more detailed comments to the source code. And you can ask her to take some time to show the rest of your team how to customize the module.

 

So maybe instead of paying $100, you pay $400 for Module X, and you get a much better outcome.


The developer can ask for more money, if they think they can go above and beyond. I have done that with multiple projects. Also, there is such a thing as a fair price for a simple job. Oftentimes there is no need to go above and beyond, because there is nothing 'above' the requirement (if the scope of work is made clear).
Also, there is no reason a developer cannot ask to add a milestone once the main task is complete; and I am very happy to pay more for a better job if it's brought up. The problem with an hourly contract is it's easy to abuse when the task takes longer than 2 weeks. Simply drag it along, give a 'free' week of work, and all the accumulated hours are past the review period.
Is the developer 'able' to charge the fees just because they misled me? It seems they definitely can! 'SHOULD' they? of course not! 
This is a case of a developer abusing the rules and finding a loophole. I actually went through their teams reviews and found someone who posted that they did the EXACT same thing! (requested a switch to hourly, dragged the project along, failed to complete the task, refused to provide a refund).

 

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Community Guru
Preston H Member Since: Nov 24, 2014
43 of 47

You dealt with a bad freelancer.

 

I don't think anybody is disputing that.

 

Freelancers should provide good value and be completely professional and ethical and honest.

 

Clients should expect that out of freelancers, but Upwork never guarantees that all freelancers will be like that. So Upwork provides a review period and various client-side tools and mechanisms to help deal with less-than-ideal freelancers.

 

Hiring the WRONG PEOPLE is an important part of every successful business enterprise. Learning to identify those people and firing them is also important. Paying people for work that you can't use is an important part of every successful business.

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Active Member
Eddie R Member Since: Oct 6, 2017
44 of 47

Just an update, contractor will not give a refund and I have not seen any response from the Upwork team.

To top it off, the contractor has now been able to remove my poor review! All I did was state the facts.
It just says 'No feedback given'.
WONDERFUL!
Looks like they'll get away cleanly and be able to scam their next customer/victim.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
45 of 47

Hi Eddie,

 

Please, refer to the ticket #19765928 here. The most recent reply on it is from Upwork mediation specialist. They are reviewing the information you've provided as well as the details of the contract. They will update the ticket with the results of their review but you can also reply to the ticket with any additional questions or details.

 

Your feedback is currently not showing on the freelancer's profile because they haven't left their feedback on the contract. Upwork feedback system is double blind, which means that feedback doesn't show until the other party leaves their feedback or once 14 days pass after the contract was closed.

~ Valeria
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Active Member
Eddie R Member Since: Oct 6, 2017
46 of 47

Thank you Valeria,
I just received the message that the ticket is being reviewed. I have replied to the representative. Thanks for bringing this to their attention!
Sincerely,
Edward

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Community Guru
Jennifer M Member Since: May 17, 2015
47 of 47

@Eddie R wrote:

Just an update, contractor will not give a refund and I have not seen any response from the Upwork team.

To top it off, the contractor has now been able to remove my poor review! All I did was state the facts.
It just says 'No feedback given'.
WONDERFUL!
Looks like they'll get away cleanly and be able to scam their next customer/victim.


 When you know you're getting a poor review, the best thing to do is hold off for 14 days and push it down instead of it being the last thing on your profile. They are playing it smart in this regard.

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