🐈 Community
smesnoje
Member

Freelancer tracked hours for a work that was not asked for

Freelancer submitted hours of work that were not done properly. 

The contarct is cancelled and he blocked me so I can't get him to remove the hours that will be charged.

We mutally agreed that he misunderstood my requests and that it would be unfair for me to pay him. Additionally, he tracked more hours than we agreed upon.

I'm aware that such things can happen, and I explained that in any case he won't be getting a negative review. But he blocked me and also gave a bad review (which he later edited)

What can I do to remove such tracked hours?

1 REPLY 1
egaruth
Moderator
Moderator

Hi David,

 

Thank you for reaching out to us. I checked and it looks like you already created a support ticket regarding your concern. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork