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Freelancer went awol on me and I wish I could change my good feedback

139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
1 of 18

Hi, I hired a freelancer illustrator for a sample illustration before hiring her for the book. She did a wonderful sample illustration in the style I requested so I paid her, left good feedback, and hired her for the book. She did another illustration that was great and suddenly then she went nuts. She decided, she claims, that she lost her muse and though she has had international clients for eight years on Upwork, she can't do the requested style any longer. She said she would have to cancel the project. I talked her out of that and so she did another illustration in the exact style I didn't want (more cartoon like and flat) and then said she saw the whole book that way. This is even though my original ad said I did not want cartoon like. She said she would have to repaint the two she had done in this new flat style and there was nothing she could do about it, she had simply lost the ability to do the other style (even though she'd done two of them the week before?). She suggested i let her repaint those two in the new style, or say I wasn't interested so I said I wasn't interested and I'd need to cancel the contract. She canceled the contract before I could, so I couldn't leave any negative feedback which she totally deserves, as this was horrible. She also blocked me from sending any messages to her after that even though I had been polite. I've now requested a refund for the sample illustration since it was not done in good faith, and I can't use it. I would like to change my good feedback to her as she shouldn't do this to anybody else, but I don't see how that's possible--am I stuck with feedback from the illustration she did on May 24? And how do I let Upwork know about this craziness? She's literally a top rated freelancer.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 18

Hi Jen,

 

I'm sorry to hear about the bad experience you've had with your freelancer. Our team will reach out to you via ticket and email as soon as possible and will assist you further. Thank you.

~ Goran
Upwork
139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
3 of 18

Thank you Goran. I look forward to getting the ticket.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 18

Jen:

Not all client/freelancer collaborations work out.

That is part of hiring.


If I hire an artist and it doesn't work out, then I hire someone else.

Or even better: hire multiple artists from the beginning. And use the work that you like the best.

 

The feedback you left was appropriate at the time. You do not need to change it.

 

If someone liked the original Star Wars but was later disappointed by Phantom Menace, they should not feel obligated to change their review of Star Wars.

 

Put YOURSELF and your project first. Don't elevate the importance of one individual freelancer. You don't owe her any more of your time and attention, no matter how much you admire the original work she did for you.

139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
5 of 18
Disagree. This person sent me artwork that was exactly the dreamy evocative style I wanted and did the sample illustration in that style. As well as a second one. Then suddenly she says her muse has abandoned her and she can only do a flat pastel more geometric style and that’s how she sees my book now and must redo the other two in that style.

That’s perverse. That’s not a failure to meet expectations or just not working out.

I am glad you have the $$ and time to hire several illustrators and decide what you want but that certainly seems both impractical and profligate.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
6 of 18

I understand why you are frustrated by this situation.

 

But the priority here needs to be YOUR project.

 

This freelancer is offering to provide you with a flat pastel/more geometric style.

 

I don't think she is going to budge from that position. So you will need to make a choice.

 

You COULD accept this artist's decision and roll with it.

 

But if that is not the right way to go for your project, then you should NOT pay this artist to proceed and create new artwork for your project. She has already told you what style she will use going forward.

 

I have hired over 120 freelancers on Upwork. The majority of those are artists. I put MYSELF first. I don't care if an artist gets married or loses her muse or wins the lottery or adopts puppies or whatever else might be going on in their life. I don't care about an artists's karma or ratings. I focus on MY OWN OBJECTIVES.

 

At this point in time, I do not see a way that you can make this freelancer continue to create artwork in the style that you want. But based on my experience with Upwork, I am confident that you COULD post the artwork you have received so far as an attachment or link in a NEW job posting, and find artists who can emulate that style.

139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
7 of 18

I don't think you understand. I do not want the flat, geometric style (and its somewhat cartoony as she herself admitted and I specifically said in my ad I do NOT want a cartoon style). The point is that she should not be top rated on Upwork because she has psychological problems that make her behave erratically and irresponsibly. She pulled the rug out from under my feet after showing me work that was in the style I wanted and doing two illustrations in that style that I was quite happy with. Suddenly she decided her muse had abandoned her (which means nothing, really). Suddenly she gave me the exact opposite of what I wanted and insisted on redoing the two she had given me or just end the contract if I was not interested. I was not interested, but she herself ended the contract to avoid me giving her negative feedback, which i certainly would have. She also blocked messaging though I doubt I had anything more to say to her. 

I'm not naive, I am a traditionally published author and have worked within publishing and understand illustrators. This one I am doing on my own and I think there must be some way to indicate to Upwork that this person is mercurial, and even though she is perfectly capable of doing the work I hired her for, suddenly decided she wouldn't and couldn't. And it had nothing to do with money btw as I offered originally to double her fee and she refused. She's just not the kind of person you want top rated on Upwork so that others have to go through this and surely there is a way for me to get this across to Upwork. If she does this to others, leaving them high and dry because of mysterious mood changes, and then cancels contracts to avoid negative feedback, well, Houston, we have a problem.

 

I'm perfectly capable of finding another illustrator, it's just an annoying time sink that is not based on talent or lack thereof, but on irresponsibility.

Re: posting her artwork I don't need to do that as I referenced several children's books with the type of artwork that is ideal, in my posting (not that I expect Upwork talent to emulate the level I linked to, but it gives an idea). Thanks.

139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
8 of 18

In fact, I told her I would end the contract and was in the process of doing so when she beat me to it, also blocking messaging, which effectively STOPPED me from giving her the very negative feedback she totally deserves so that others don't have to go through this. I feel she knows exactly what she's doing here and has done this before.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
9 of 18

If a freelancer closes a contract, it does not prevent a client from leaving feedback.

When a freelancer closes a contract, a client has a 2-week period during which they can leave feedback.

 

If there is no pay at all associated with the contract, then a client may not be able to leave public feedback that appears on the freelancer's profile page, but a client can still leave private feedback - which can indeed affect a freelancer's JSS.

 

I don't think that a freelancer blocking messaging prevents a client from leaving feedback. That is certainly not Upwork's intention. If this is what you experiencd, then this is a bug.

 

If you have not yet left feedback, but you want to, then you should still be able to navigate to the contract listing and click on the contract and then click on the Feedback panel and leave feedback.

139d1b5d
Active Member
jen b Member Since: Jun 1, 2021
10 of 18
Thanks. I hadn’t paid the first milestone left as she hadn’t finished it.
I can’t seem to change the great feedback she asked for on the sample I did pay for which was completed may 24. Can you help?
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