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Full Name is incorrect for ID Verification

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Active Member
Sonja O Member Since: Oct 22, 2019
1 of 2

I just joined as a client, and is asked to verify my identity.

 

When I click to verify, the name specified is incorrect. The name is grayed out and I can't change.  It doesn't match the name on my profile or on the Payment Method.

 

How do I fix this to verify my identity?

 

Also, I'm just a representative of the Company who is the Client. Shouldn't I be verifying the company?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Sonja, 


A member of the Customer Support team will reach out to you to assist you further with your concern. 


-Avery
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