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Gaining access to existing company Upwork account

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Active Member
Samantha H Member Since: Feb 25, 2019
1 of 4

I recently joined a company that utilizes Upwork, but our former Upwork account administrators have left the company, and so there is no one able to grant myself or anyone else access to the account. I can't find a point of contact at Upwork and urgently need to make changes to one of our contractor's pay rate. Has anyone been in this situation before or have a number/email address that is ever replied to for Upwork? I have been trying to get ahold with someone without success for over a week. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 4

Hi Samantha, 


I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.


-Avery
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Thomas T Member Since: Oct 22, 2019
3 of 4

My friends account has lost access and we do not know how to get it back. Please get in touch with **edited for Community Guidelines** via email as she can not log in to her Upwork account. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Thomas, 

I checked the account you are referring to on your post and I will ask the team to get in touch with the user through the email address associated with their account. Thank you for flagging this here!


-Avery
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