I recently joined a company that utilizes Upwork, but our former Upwork account administrators have left the company, and so there is no one able to grant myself or anyone else access to the account. I can't find a point of contact at Upwork and urgently need to make changes to one of our contractor's pay rate. Has anyone been in this situation before or have a number/email address that is ever replied to for Upwork? I have been trying to get ahold with someone without success for over a week.
I checked the account you are referring to on your post and I will ask the team to get in touch with the user through the email address associated with their account. Thank you for flagging this here!