Getting Refund from a Cancelled Contract

[7024a0a3]

Title says it all. I created a contract with a freelancer and then canceled it within 12h. However, the money has 'disappeared' from my account and is not in escrow. Also, my card has been charged. It was a fixed price contract so has the freelancer received all of it? We are negotiating a new contract right now, but I need to know if the money has already been paid to him or not. 

[AleksandarD]

Hi Karan,

I checked the contract that you are referring to and it seems that your freelancer already accepted the refund request. Please allow up to 5 business days for the funds to reflect on your account. For more information on the refund, you can check the Reports > Transactions page.

Feel free to follow up if you have further questions.

Thank you.

[7024a0a3]

Hey, I am referring to another contract. The first one I cancelled, the second one the freelancer did not meet the requirements.

The second one the refund has been accepted - I am more curious about the first contract.

[AleksandarD]

Hi Karan,

Could you please send me a private message with the Contract ID so that I can take a look?

Thank you.

[9a580129]

I have a similar situation. I just canceled a contract in agreement with the freelancer. But I do not see any money on my account? When will the refund be visible?

Is it not possible to directly get a refund as I need to rehire someone else as soon as possible.

Please let me know.

[g_vasilevski]

Hi Siddha,

The refund has already been processed back to your billing method. However, please keep in mind that it can take up to 5 business days for the funds to be loaded on your account. 

If you haven't received your funds after 5 business days, feel free to follow up here and our team will assist you further. Thank you.