🐈
» Forums » Clients » Re: Getting balance due warning yet my card w...
Page options
e031c196
Community Member

Getting balance due warning yet my card was charged

Hello, 
Yesterday, the 19th of September, I had a challenge when trying to hire a freelancer. The page that charges your card kept on reloading, so I decided to cancel it only to check my bank statement and find that my card was charged (twice). I went ahead and hired for other contracts and managed to pay the freelancer. However, I later receive an email that I have a balance due. Yet my bank statement clearly states that Upwork charged my card for all the contracts.
I talked to support (Chen) but he abandoned me in between the conversation. He sounded impatient and went silent on me. I'd like to understand how to go about this issue.

5 REPLIES 5
759e32fa
Moderator
Moderator

Hi there,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible. We seek your patience and utmost understanding while sorting this out for you. Thank you!


~ AJ
Upwork
495d83e7
Community Member

Hi there, 

Can you give me some information about services here?  

LOL Beans

Hi Zoano,

 

Thank you for reaching out to us. Could you please elaborate on what you need assistance with? May I know what specific information you want to know about?


~ AJ
Upwork

Hi,

I would kindly request for tracking of the amount since my bank has confirmed the amount was debited and credited to Upwork. Upwork however claims they didn't receive the amount. 

c53de1c6
Community Member

If you received a balance due warning but your card was charged for all the contracts, it's possible that there may have been an error or delay in updating the information on your account. To resolve this issue, I recommend contacting Upwork support again and providing them with the details of your bank statement showing the charges. They should be able to investigate and correct the issue for you. **Edited for Community Guidelines**

Latest Articles
Learning Paths