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florianruci
Community Member

Haven't received earnings

Hi i did some work valued 50€
But haven't received money from him.
He said that his money have been taken from his Credit Card.

Could you please check and give me a feedback? 🙂

Kind Regards
Florian
1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Florian,

 

I checked and it seems that the funds are already in the 'Pending' section of your Reports page. Please note that this represents the standard security hold period in which funds cannot be withdrawn. Hourly payments are in the security period from the time the client review ends on Friday to when the funds are released on Wednesday. For more information, please check out this help article. Please keep in mind that manual time is not protected under our hourly payment protection program.

 

Thank you.

~ Aleksandar
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