Help! Can't hire someone because of billing

[b11f83a9]

Hi, every time I go to hire a freelancer I am given this message: 

"You don't have a valid billing method on file with Upwork. Please contact the account owner to update the billing method." 

I have access to both accounts, not sure why it's not working.

[tinker_bell3]

Hi Kathleen,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

Edit: Kathleen, we noticed that you have successfully hired a freelancer already. Are you trying to hire another freelancer and encountered the issue?