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Andreea's avatar
Andreea K Community Member

How can I change my profile from freelancer to client?

Hey,

 

I just signed up on Upwork for a client account. How can I change my default freelancer account with a client account? 

 

Should I delete the new account a start again?

 

Thank you!

40 REPLIES 40
Vladimir's avatar
Vladimir G Community Manager

Hi Andrea,

 

You can create a client profile on your existing account. To do this, please click on your photo in the upper-right corner > go to Settings > scroll down and click on the "+ Create a company" link on the left side of the page > choose "Create a Client Company". After you complete all the steps, you'll be able to switch between your Freelancer and Client profiles in the account view menu (the one that appears in the upper-right corner after clicking on your photo).

Once your client profile is set up, please follow advice and instructions shared in this Help article and post your first Upwork job. Also, follow this link and visit our Hiring Headquarters to find all the information and best practice advice designed to help guide you through the hiring process on Upwork.

If you need any assistance, feel free to post your questions in the Clients forum.

 

~ Vladimir
Upwork
Biyan's avatar
Biyan P Community Member

Does it even exist? I can't seem to find "Create a company" anywhere on the Setting page.

Lanie's avatar
Lanie M Community Member

Hi Biyan,

 

When you go to Settings on the lower left part of the page you will find the "Create a company" link. Here is how it should look like and hope this helps!

 

Screenshot from August 27, 2017 1-29 PM.png

Davide's avatar
Davide D Community Member

My menu looks very different:

 

**edited for Community Guidelines**

Petra's avatar
Petra R Community Member


@Davide D wrote:

My menu looks very different:

 


 Because you're in Memberships and Connects....

 

wrong.jpg

 

You need to be in the main settings menu (just click on this link)

 

create client account.jpg

Davide's avatar
Davide D Community Member

Got it! Thanks for explaining that, now I see it!

BTW, from a UI/UX standpoint is a terrible design to have an item pop up at the bottom of a general menu only when you select a voice in the middle of the menu. It should always be there no matter which menu item is selected (as it's part of the menu), or pop up with an indendentation right below "Contact Info".

 

Just my 2cents from years in UX design.

Thank you again for the help

Davide

Rob's avatar
Rob M Community Member

+1, I literally spent 20 minutes trying to find this button.

 

(also apparently it's impossible to figure out how to delete comments.)

Ryan's avatar
Ryan C Community Member

Hello Rob,

 

I just checked your account and I could see that you have already created a client account. If you have more concern, you may post it here in the community and we'll be here to assist you. Thank you.


Untitled
Dan's avatar
Dan T Community Member

Still no option to create company.

Ideas ?

 

Ryan's avatar
Ryan C Community Member

Hi Dan,

 

I just checked your account and I see you communicated with our Support team. If you have further questions, feel free to reach out to us here at any time.

 

Thank you


Untitled
Alonso G's avatar
Alonso G L Community Member

Go to My Teams... apparently they changed the layout and there is no explaination anywhere. Had to literally click every menu optoin to find it. Pretty poor layout.

Erik's avatar
Erik H Community Member
Nadia's avatar
Nadia S Community Member

I am still trying to find it as well. I don't have a button under the notification settings.

Joanne's avatar
Joanne P Retired Team Member

Hi Nadia,

 

Please click on your profile picture to switch from your freelancer account to your client account. Thank you.

~ Joanne
Upwork
Ignacia's avatar
Ignacia H Community Member

Hey! Please tell me how to do it. For me is not working

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ignacia,

 

You can switch between your client and freelancer profile by clicking on your profile picture in the top right corner.

 

Thank you.

~ Aleksandar
Upwork
Cynthia's avatar
Cynthia A Community Member

Hello,

 

I'm also trying to find this. I'm in contact info but there are no other options to select create company.

 

Joanne's avatar
Joanne P Retired Team Member

Hi Cynthia,

 

I checked your account, and it looks like you already created a client account. To switch from your freelancer account to your client account, please click on your profile picture.

~ Joanne
Upwork
Avery's avatar
Avery O Community Manager

Hi Davide,


Looks like you were able to create your freelancer profile. Let us know if there is anything else we can help you with!


~ Avery
Bill's avatar
Bill M Community Member

Hi there! Even after going through all these screenshots it seems like my interface looks completely different. I am not able to find this option. 

Avery's avatar
Avery O Community Manager

Hi Bill, 

 

Could you please try going to this page and see if you are able to see the Create Company link? 

 

Screen Shot 2018-03-31 at 12.08.53 PM.png


~ Avery
Bill's avatar
Bill M Community Member

Hi! I think I must give up on this. Even with a direct link there is nothing. By now I have looked everywhere. I will open another account rather. This is very bad interface....

Avery's avatar
Avery O Community Manager

I'm sorry to hear that, Bill. I went ahead and asked the Customer Support Team to reach out to you and assist you with this. 


~ Avery
Farahim's avatar
Farahim A Community Member

There is no "Creat a Company" page or anything, anymore. Screen Shot 2018-09-12 at 2.55.26 PM.png