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84694bb3
Community Member

How can I contact Admin?

How can I contact Upwork admin? A freelancer and I have mutually  agreed to cancel a contract. Every time I go to 'End Contract' I then fill out the reason, ask for the refund of the payment held in escrow, then it locks up on the next screen and never goes through. I've tried a dozen times. And I can't find how to contact admin. Any help?

2 REPLIES 2
petra_r
Community Member

You can ask the freelancer to end the contract as well, that then sends the funds back to your payment merhod automatically and cuts out one step as well.

 

AveryO
Community Manager
Community Manager

Hi Travis, 

Before I proceed, I wanted to check if the issue persists even if you clear your cache and cookies or use a different browser?


~ Avery
Upwork
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