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How can I get any real customer support

Active Member
Gary K Member Since: Aug 12, 2019
1 of 2

I (from WinWisely) have had my job post seeking a research director and/or user tester on Upwork for a month (and about to post now for. a UI designer), and not one response!!DESPITE competitive pay,  and have asked UPwork for help and so farTerrible service so far--zero. Even your support link (under the ? in upper right corner on desk top takes user into an endless loop, never leading you to a support form to send in a ticket. Our complaint: For weeks i've been asking for help to get applicants, since have never received even ONE notice from you of any interested applicant. About to tell everyone to avoid Upwork and use Freelancer

Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Gary, 

I'm sorry to learn that you are having difficulty reaching out to our Support Team. You can find the “Get Help” button at the bottom of every help article and the search results page, and from there, you should be able to contact our Support Team directly. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.


I checked your two open job posts, and can see that your job post from last month has 13 applicants, while your recently posted job has 6 applicants. I was also unable to see any ticket, or request where you have asked for assistance with hiring. Just the same, I will go ahead and forward your account information to the team so that they can reach out to you and assist you further with shortlisting freealncers for your open projects.