How can I get real support help? I'm a long-time client (~8+ years now)

[anita_johnson]

All - I'm trying to get help regarding a freelancer that works for me and issues regarding his account.  However, I've spent almost 30 minutes trying to use the Upwork Help chat/support bot that tells me "it shouldn't take too long".   How can I actually reach someone to answer a question?  I don't even see where I can send a question/email to support. Any help would be greatly appreciated.

[JoanneP]

Hi Anita,

I'm sorry for the trouble you had. Could you please share more information about the issue, including the contract ID you're referring to so I can check?