How can I speak with a human at Upwork (frustrating)

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I just need a simple question answered and its taking me over an hour yet I cant simply find a way to send out a support ticket or direct email to send out. 

My replaced my card and updated the contract but its treating it as a new card so now Upwork has 2 escrow payments in holding. I need one released.

Can someone simply handle this please

[BojanS]

Hi Jameela,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

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TY