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How can I withdraw money from my Upwork balance as a client?

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Active Member
Joe N Member Since: Jun 26, 2019
1 of 21

Hello,

I have noticed that Upwork refunded me money from a cancelled contract. However, I was hoping this money would be sent to my Bank account which I used to fund the contract. How do I do this as a client?

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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2 of 21

Hi Joe,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with withdrawing your funds. Thank you.


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Joe N Member Since: Jun 26, 2019
3 of 21

Thanks Goran

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Andrew P Member Since: Nov 28, 2019
4 of 21

Hi Goran,

 

I have a case similar to Joe's. I have discovered that I have an account balance of $237.50 on my client account. I would like to move the client-account balance from my Upwork account to my bank account.

 

Could you please have someone reach our to me as well?

 

Thank you,

Andrew

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 21

Hi Andrew,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your funds. Thank you.


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Community Guru
Preston H Member Since: Nov 24, 2014
6 of 21

Just to clarify something...

 

While it is excellent that a Forum Moderator offered direct assistance to clients in this thread... it is normally not necessary for a client to ask for help in such situations:

 

If a client receives a refund from a freelancer, such as when a milestone is funded but refunded... the money is AUTOMATICALLY sent back to the funding source within five business days.

 

If a client's credit card was charged, the money is sent back to the card. Without the client or any Upwork personnel needing to do anything.

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Active Member
Philipp M Member Since: Apr 20, 2020
7 of 21

Hi Goran,

I have a similar issue. A job contract was cancelled but the money was not transfered back to my paypal account. Could you please assist. Thanks in advance

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 21

Hi Philipp,


Of course, one of our team members will reach out to you via ticket as well and assist you further. You can access your tickets on this Link. Thank you.


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Active Member
Alex K Member Since: May 27, 2020
9 of 21

HI I'm having the same exact issue and can't withdraw money from my account. How do I go about this, or can someone please reach out to me? Thanks. 

 

~ Alex 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 21

Thank you for reaching out to us, Alex.

 

One of our team members will reach out to you directly via a support ticket to assist you with your request. 


~ Bojan
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