Jan 19, 2020 03:48:11 AM by Vyacheslav K
Hello, could you please help me. I send offer to freelancer for my task, therefore he did not confirmed and I desided to hire another person. After closing the contract I don't see mu fund anywhere, how can I get money back or pay them to another freelancer?
Jan 19, 2020 04:41:08 AM by AleksandarD A
Hi Vyacheslav,
Thanks for reaching out to us. I checked and it seems that you already created a support ticket for your question in which one of our agents followed up on the ticket. Let us know if you need further assistance.
Thank you.
Jan 19, 2020 05:40:02 AM by Preston H
re: "how can I get money back or pay them to another freelancer?"
Such money is AUTOMATICALLY returned to your funding account within five business days.