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How do I contact Upwork

Active Member
Julian K Member Since: May 4, 2017
1 of 4

How do I contact Upwork when I have an issue? 

 

Thanks

 

Julian

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 4

Hi Julian,

 

If you have a question regarding Upwork processes please share them right here in the Community. If you have an issue with your account, freelancer or contract that you rather share privately, please submit a support request by clicking the question mark icon > Help and Support > Get Help button > making the appropriate selection and following the outlined steps. Please let me know if you need further assistance and feel free to send me a pm.

Active Member
Julian K Member Since: May 4, 2017
3 of 4

Thanks Vladimir,

 

I can't download the files my upworker has created. It appears as a png, but when I try to download it appears as a  web shortcut. 

 

Not sure what to do to rectify.

 

thanks

 

Julian

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
4 of 4

Hi Julian,

 

Are you getting any errors when trying to download the files? Please ask your freelancer to resend the files in the meantime and follow up with an update.

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