I am a newby and mostly finding the Upwork platform user friendly, but I have a problem I can't solve.
My 2nd freelancer completed half a job for me and we negotiated his fixed price from $45.00 to $25.00. In the first instance, I set up 2 milestones based on 2 stages of the project. At Stage 1 , I deposited an escrow payment of $10.00, which was to be paid after the first stage was complete and then the remaining $35.00 would be paid after Stage 2.
Due to a technical issue that the freelancer could not move forward with Stage 2. As a result of this, I ended his contract at the completion of Stage 1 and we amicably agreed to a fixed price of $25.00. I then amended the deposit from the initial $10.00 to $25.00 and released the $25.00 and ended the contract.
However, I note that in the Contracts section of my account, there is still a remaining amount of $20.00.
Could somebody explain to me how I can clear this amount.