How do I file a dispute?

[d11688ce]

Freelancer from 2 years ago started billing me last month hourly (over $1,000 USD total).  I asked for a refund on all recent charges.  She ignored me.  I asked again today, reduced the allowable hours from 40 to 0.  Then she ended the contract and blocked me (I think).  Still no response.  

I cannot find step-by-step instructions on how to file a dispute.  Please help!

[prestonhunter]

https://support.upwork.com/hc/en-us/articles/211062158-Dispute-an-Agency-or-Freelancer-s-Hours

[prestonhunter]

Also, remember:

Refund thinking hurts clients.

[PradeepH]

Hi David,

Thank you for reaching out to us. I see that you have already requested a refund for the billed hours and reduced the weekly limit. I have shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep