How do I get my money back by the "Request a refund" feature?

[e299326b]

The title says it all.
I'm new to this Upwork platform, so I don't know much about it
I hired this freelancer on 24-2 and let her log time manually from the start.
Our deal was 15$ for 1000 words.
But she logged 3,4 hours on the Upwork and sent me the wrong articles 2 times in a row.
As I said, I didn't know much about this platform, so I ended my contract with her.
She told me that she deleted all the screenshots from her end.
But Upwork still charged me 36$ for it.
How do I get my money back?
I used the "Request a refund" feature, but it didn't work correctly.
Does she have to accept my request?
Do I receive a notification if she accepts that request?

**Edited for Community Guidelines**

[AleksandarD]

Hi Dat,

I shared your concerns with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.