How do I get my money back from 'Remaining' budget?

[Marco D]

The freelancer and I agreed to cancel the contract, as a result we agreed no payment.

Money is not in escrow but it's under 'Remaining' - how do I get the money back into my account?

[Bojan S]

Hi Marco,

The Remaining field you see on the Contract page for fixed-price jobs shows the difference between the amount that was set as a budget in the offer and the amount that's been paid. You currently don't have any funds in Escrow for that contract. 

I checked the refund status for you, and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

Thank you!

[Abi C]

Hi Bojan,

I have this same question. My freelancer canceled the contract, as he could not complete the work. So, how do I get a refund of the money in the "Remaining" section? Where do I view my transactions?

[Andrea G]

Hi Abi,

You can check your transaction history by going to Reports > Transactions. I can see you received a Refund today and there are no funds in Escrow for your contract. Please know Refunds can take up to five business days to be credited.

Thanks!