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Community Member

How to Contact Customer Support

I am getting a notice that is not allowing me to make payments to my contractors.  I found the problem.  My credit card on file with Upwork was compromised, so I requested a new card from my bank.  I have already input the new card number, but I still have no access to pay my contractors!  HELP PLEASE!!!


Upwork has a corrected credit card number, and my PayPal account info.  I have never used a credit card with Upwork, ever!  I have always used my PayPal account.

Community Member

Ken W wrote:

How to Contact Customer Support


Go to the Support Page 

Scroll to the bot at the very bottom right of the page



Then answer the questions until the ability to contact support appears.


contact support.png


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