Feb 20, 2019 02:31:47 AM by Stephanie S
Hello, Yesterday I posted a job and accepted a bid from a Freelancer. I then uploaded the money of the project to Escrow. I had not given the freelancer any details of the job and they had not started it. I found out that the job was not needed and I now need to cancel the job and would like to get a refund. The Freelancer is fine with cancelling. How do I cancel the job, get a refund and ensure that there is no penalty for the Freelancer? I would not want a bad rating to be caused as they have not done anything wrong.
Feb 20, 2019 02:53:02 AM by Petra R
Stephanie S wrote:Hello, Yesterday I posted a job and accepted a bid from a Freelancer. I then uploaded the money of the project to Escrow. I had not given the freelancer any details of the job and they had not started it. I found out that the job was not needed and I now need to cancel the job and would like to get a refund. The Freelancer is fine with cancelling. How do I cancel the job, get a refund and ensure that there is no penalty for the Freelancer? I would not want a bad rating to be caused as they have not done anything wrong.
Release a token amount to the freelancer, leave feedback and then end the contract, requesting your Escrow funds back. Or the freelancer can "submit" and request a token amount.
That way it does not count as a "nothing paid" contract and everyone is happy, including Upwork's algorithm.