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How to cancel a job and get a refund, without any fault of the Freelancer

Active Member
Stephanie S Member Since: Feb 20, 2019
1 of 3

Hello, Yesterday I posted a job and accepted a bid from a Freelancer. I then uploaded the money of the project to Escrow. I had not given the freelancer any details of the job and they had not started it. I found out that the job was not needed and I now need to cancel the job and would like to get a refund. The Freelancer is fine with cancelling. How do I cancel the job, get a refund and ensure that there is no penalty for the Freelancer? I would not want a bad rating to be caused as they have not done anything wrong. 

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

Stephanie S wrote:

Hello, Yesterday I posted a job and accepted a bid from a Freelancer. I then uploaded the money of the project to Escrow. I had not given the freelancer any details of the job and they had not started it. I found out that the job was not needed and I now need to cancel the job and would like to get a refund. The Freelancer is fine with cancelling. How do I cancel the job, get a refund and ensure that there is no penalty for the Freelancer? I would not want a bad rating to be caused as they have not done anything wrong. 


Release a token amount to the freelancer, leave feedback and then end the contract, requesting your Escrow funds back. Or the freelancer can "submit" and request a token amount.

That way it does not count as a  "nothing paid" contract and everyone is happy, including Upwork's algorithm.

 

 

Community Guru
Preston H Member Since: Nov 24, 2014
3 of 3

You can leave as little as $1.00.

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