Jul 10, 2017 03:35:01 PM Edited Jul 10, 2017 08:30:20 PM by Avery O
How do I close my client account?
I've been searching all over the website and I've followed the only instructions I could find - it failed and asked me to
**edited for Community Guidelines**
Maybe it's becasue I still have funds in the account I don't know (I presume they'll be refunded on closing!).
There's no way I'm calling a US number from Ireland, it'll cost me a fortune.
How do I close it?
Kieran
Jul 10, 2017 08:33:06 PM by Avery O
Hi Kieran,
Have you tried the following steps -
To close your client company:
Let us know!
Jul 23, 2017 07:52:12 AM Edited Jul 23, 2017 07:55:25 AM by Kieran O
Hi Avery,
Thanks for the advice but that didn't work.
I'm still unable to close and take out the money I have in there.
How do I proceed?
My company name: Blackwire Contracting Limited
Kieran O'Connor
Jul 23, 2017 10:17:52 AM by Ryan C
Hi Kieran,
One of our team members will get in touch with you regarding your concern. Thank you
Oct 13, 2018 12:29:13 PM by Christie T
Can someone contact me to delete my client account as well? No apparent link to do as such.
Oct 13, 2018 01:22:16 PM by Bojan S
Hi Christie,
Our team will reach out to you shortly and close your account. Thank you!
Jan 15, 2019 09:38:18 AM by Bojan S
Hi Ingrid,
Your account was closed from our end, thank you.
Feb 8, 2019 02:53:14 PM by Emily D
Hello,
please assist. I need my client account closed because I no longer work for the team I was using Upwork for.
Thank you.
Feb 9, 2019 12:17:36 PM by Jiri S
Feb 9, 2019 01:13:49 PM by Bojan S
Hi Jiri,
One of our team members will reach out to you directly and assist you further with disconnecting your account from the Client's account you are connected with.
Thank you.
Feb 19, 2019 05:28:59 PM by Nicole B
So, is there no way for the user to close an account themselves? Every reply to this post is followed by an admin closing the account for them. I made a client account while I was trying to do something, thinking I could quickly close it, but I see no option to do so. I have a freelancer account and I'm also a team member for another group. I only want to close a client account.
Feb 19, 2019 08:45:01 PM by Avery O
Hi Nicole,
You can send me a private message with the details of the client account you want closed so that I can look into this for you. I'll wait for your message.
Sep 4, 2019 05:27:49 AM by Ryan J
Hi, I'm in the same boat, y'all.
Are any moderators available to help me remove 4 client accounts leftover from the Elance migration years ago? I'd love to get that cleaned up.
Thanks!
Ryan
Sep 4, 2019 05:57:50 AM by Goran V
Hi Ryan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your accounts. Thank you.
Oct 10, 2019 10:34:11 PM by Avery O
Hi Emily,
I'll go ahead and close your account for you as requested.
Oct 27, 2019 10:59:05 AM by Taras A
Need to close client but make sure agency and freelancers are safe, is this possible?
Oct 27, 2019 11:32:09 AM by AleksandarD A
Hi Taras,
Yes, it is possible. If you want, please let me know and I'll assist you further with the request.
Thank you.
Oct 15, 2020 02:12:58 AM by Mutuku M
Hi,
I only want to close my Client account but maintain this freelancer account. If that's possible, please do it for me.
Thanks in advance.
Oct 15, 2020 02:17:45 AM by Goran V
Hi Mutuku,
Your client profile is now closed, thank you.
Mar 21, 2022 12:43:56 PM by Thelma K
Hello there,
Can you please help me delete my client account?
Thanks!
Mar 21, 2022 03:02:14 PM by Luiggi R
Hi Thelma,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Jun 9, 2021 03:15:58 AM by Sanjay J
I want to close my Client account + Agency Account.. only my Personal account should be in there. I can't use my 60 connects..! please do needful thank you..
Here it shows...
But available...
I think if You will close my agency account it will solve.. and I can do bid work again..
Jun 9, 2021 04:27:58 AM by AleksandarD A
Hi Sanjay,
It looks like you set yourself to be an Exclusive member of your agency. In order for us to close the agency, you need to switch your status to Non-Exclusive.
To update your status, switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive'. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive'.
Once you do that, please let me know so that I can proceed with the closure.
Thank you.
Jun 11, 2021 01:41:09 AM by AleksandarD A
Hi Sanjay,
Thanks for following up! I closed your other accounts.
As you are new to Upwork, I suggest visiting our Resource Center and signing up for upcoming events and webinars to learn more about how you can boost your success on Upwork.
Thank you.
Jan 10, 2022 11:43:26 AM by Talha T
Hello,
I'm unable to close my client accounts. Please guide me on how to remove the client account from my profile. Thanks.
Kind Regards,
Talha
Apr 12, 2021 09:59:28 PM by Anna Patricia S
Apr 12, 2021 10:16:17 PM by Pradeep H
Hello Anna,
I see that your Client is already closed now. Feel free to message us if you need any other assistance.
Thank you.
Pradeep H.
Jul 4, 2021 11:05:07 AM by Varun K
Hi,
How do i close my client account, When i try to close it it's promoting to close my freelancer account, I've close just my client account not freelancer account.
Jul 4, 2021 12:54:28 PM by Luiggi R
Hi Varun,
I'm sorry to hear you're having trouble closing your freelancer account. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 2, 2021 02:53:35 PM by Goran V
Hi Dr,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Feb 20, 2021 02:39:59 PM by Achare ashurock J
Please I will like to close my own client account too. Thanks
Feb 20, 2021 11:47:06 PM by Achare ashurock J
Hi, I have client account and freelancer account in one account, and i just read from the link you sent to me which says, if i close client account, freelancer account will be closed as well. Is that true?
I wish to close only the client account since i am more of a freelancer than a client.
I did as you told me, cancelled all job post and i wish to close only the client account without affecting freelancer account please.
Thanks