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How to close client account

Active Member
Kieran O Member Since: Jul 10, 2017
1 of 14

How do I close my client account?

 

I've been searching all over the website and I've followed the only instructions I could find - it failed and asked me to

**edited for Community Guidelines**

Maybe it's becasue I still have funds in the account I don't know (I presume they'll be refunded on closing!).

 

There's no way I'm calling a US number from Ireland, it'll cost me a fortune.

 

How do I close it?

Kieran

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 14

Hi Kieran, 

Have you tried the following steps -

  • Remove all other team members from the company
  • Close all open contracts associated within the company
  • Close all open jobs associated with the company
  • Ensure all outstanding billing is paid within Upwork

To close your client company:

  1. Click Accounts menu, choose Settings, then My Info
  2. Click the Close this account link
  3. If you meet the requirements, click the button to confirm you want to close your company

Let us know!


-Avery
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Active Member
Kieran O Member Since: Jul 10, 2017
3 of 14

Hi Avery,

 

Thanks for the advice but that didn't work.

I'm still unable to close and take out the money I have in there.

 

How do I proceed?

My company name: Blackwire Contracting Limited

 

Kieran O'Connor

Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 14

Hi Kieran,

 

One of our team members will get in touch with you regarding your concern. Thank you

 


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Active Member
Christie T Member Since: Oct 13, 2018
5 of 14

Can someone contact me to delete my client account as well? No apparent link to do as such. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 14

Hi Christie

Our team will reach out to you shortly and close your account. Thank you!

~ Bojan
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Active Member
Ingrid B Member Since: Jan 15, 2019
7 of 14

i want to close my account.pls help me

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 14

Hi Ingrid,

 

Your account was closed from our end, thank you.

~ Bojan
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Active Member
Emily D Member Since: Feb 8, 2019
9 of 14

Hello,

 

please assist. I need my client account closed because I no longer work for the team I was using Upwork for. 

 

Thank you.

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
10 of 14

Your account is closed now, Emily. Thank you.

~ Bojan
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