Jul 10, 2017 03:35:01 PM Edited Jul 10, 2017 08:30:20 PM by Avery O
How do I close my client account?
I've been searching all over the website and I've followed the only instructions I could find - it failed and asked me to
**edited for Community Guidelines**
Maybe it's becasue I still have funds in the account I don't know (I presume they'll be refunded on closing!).
There's no way I'm calling a US number from Ireland, it'll cost me a fortune.
How do I close it?
Kieran
Dec 17, 2019 12:01:01 PM by Bojan S
Hi Konrad,
We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to.
Thank you for reaching out to us.
May 14, 2020 04:43:45 PM by Mariana B
Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.
I entered as a part of the company, but I would like to leave now, but the company must remain there.
How am I supposed to do this?
Thanks
May 14, 2020 05:18:38 PM by Sabrina G
May 14, 2020 08:59:53 PM by Joanne P
Hi Sabrina,
Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM.
May 14, 2020 08:56:35 PM by Joanne P
Hi Mariana,
I would just like to confirm, would you like to close this account that you used to post here in the community? If you close this account you'll need to ensure that you check the following first:
Please let us know. Thank you!
May 14, 2020 10:52:38 PM by Sabrina G
May 15, 2020 05:19:28 PM by Mariana B
Hello,
I am not the administrator of the Upwork login of the client, but I need to be.
For that, the old administrator canceled her account, and then i logged in and there is this message in my Upwork homepage profile: "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support".
Please, I need to know how to become an administrator now or cancel my account and start over.
It has been two days since I am trying to post a new job and the website is keeping me from doing it and it is delaying my schedule.
Thank you.
May 15, 2020 07:14:03 PM by Joanne P
Hi Mariana,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 31, 2020 03:59:47 PM by Joanne P
Hi Danny,
I would just like to confirm, are requesting to close this account that you used to post in the community?
Oct 30, 2020 11:06:27 AM by Andrea G
Hi Meera,
I checked and it looks like you have a support ticket with our team and they are assisting you with your account. Once that is resolved you can reach out to us again and we'll be happy to help you close your client account.
Thanks!
Jan 4, 2021 04:00:31 PM by Sarah K
Jan 4, 2021 05:56:26 PM by Joanne P
Hi Sarah,
Your client account has been closed as requested.
Jan 12, 2021 11:19:26 AM by Phil G
I would like to close two regular client accounts I accidentally created.
Not the 'plus' client account. Only the two regular accounts.
I don't want to risk deleting my freelancer account (again) and the 'How to' page regarding this topic (closing client accounts without closing freelancer account) only explains how to close accounts. There is a warning that closing client accounts will result in your freelancer account also being closed but there is no informed resolution.
Thanks.
Thanks in advance.
Jan 12, 2021 12:53:47 PM by Andrea G
Hi Phil,
Your client accounts have been closed as per your request.
Thanks!
Dec 28, 2021 12:49:47 PM by Digi L
Hi,
I need to close my client account. Please help me.
Best regards,
Digilak
Dec 28, 2021 01:53:20 PM by Bojan S
Hi Digi,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 1, 2022 10:29:21 AM by Ketheesh M
Hi,
I also find it difficult to close my client account.
Please help me with this issue. Please close my client account.
Best regards,
Digilak
Jan 1, 2022 11:09:25 AM by Nikola S
Hi Keth,
I shared your request with our team and one of our agents will reach out to you directly via email as soon as possible to assist you further.
Jan 10, 2022 04:30:47 AM by Goran V
Hi Vedika,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Aug 4, 2022 05:35:51 PM by Pearl Nneka A
Hi.
I mistakenly created a client account while trying to create an account here. I would love to close it and open a freelancer account. Please is this possible and how? Thanks
Aug 4, 2022 08:54:18 PM by Arjay M
Hi Pearl Nneka,
I have checked this account you're currently using and you do have a client account associated with it. Are you referring to a different account under a different email address? If so, could you please reach out to me via PM (click on my name) with the email address associated with that account? Looking forward to your response. Thank you.
Dec 14, 2022 05:28:37 AM by Sajal S
Surprisingly there are so many client account closure request. What is the reason for so many client account getting created. The reason I put this question is due to so many job you use connect to apply for the same. However there is hardly any response on those jobs. Could this be the reason?
Feb 8, 2023 09:55:19 AM by Panish A
Once I deleted my client account but deleted my main freelancer account too so Can you please clarify How I can delete ONLY the client account
Mar 1, 2023 05:31:54 AM by Yakup D
I accidentally opened a customer account and can't close it now. I'm actually just a freelancer.Contact me to delete my client account as well?
Apr 16, 2023 08:44:27 PM by Graceshiela B
Hi can you close my client account only? I tried it from the client account settings but it says I have active proposals. I do but thats on my freelance account. I only want the client account closed. Please help. Thank you. The name is Animation Studio Shift.
Apr 16, 2023 10:38:29 PM by Pradeep H
Hi Graceshiela,
Your client account has been closed as requested by you.
Thank you,
Pradeep