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How to close client account

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Active Member
Kira F Member Since: Jan 14, 2020
21 of 37

Please close our account.

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Active Member
Sabrina G Member Since: Mar 20, 2020
22 of 37

Hello,

 

I would like to be disconnected from a client account and I can't seem to be able to remove myself.

They are still using the said account, I was just a collaborator.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
23 of 37

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a private message with the name of the client profile you wish to close so that I can assist you further?

 

Thank you.

~ Aleksandar
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Active Member
Bee B Member Since: Dec 5, 2019
24 of 37

I also need someone to close my client account; my organization does not wish to use the platform. Thank you.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
25 of 37

Hi Bee,

 

Your Client account was closed as per your request. Thank you!


~ Bojan
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Active Member
Konrad B Member Since: Dec 17, 2019
26 of 37

Trying to close a client account (BOR). Definitely want to keep my account but no longer wish to accidently log into that client account.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
27 of 37

Hi Konrad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mariana B Member Since: May 14, 2020
28 of 37

Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.

I entered as a part of the company, but I would like to leave now, but the company must remain there.

How am I supposed to do this?

Thanks

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Active Member
Sabrina G Member Since: Mar 20, 2020
29 of 37
This is a huge problem.
I contacted support multiple times and they say there is nothing I can do,
and that I have to contact the account owner to pull me out of the account.

Month's later, I am still connected to an old client's account, causing a
liability issue for me.
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
30 of 37

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM. 


-Joanne
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