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How to close client account

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
41 of 62

Hi Chocobo,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you.


-Joanne
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9a2c846d
Active Member
Bee B Member Since: Dec 5, 2019
42 of 62

I also need someone to close my client account; my organization does not wish to use the platform. Thank you.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
43 of 62

Hi Bee,

 

Your Client account was closed as per your request. Thank you!


~ Bojan
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d0eb1dfd
Active Member
Konrad B Member Since: Dec 17, 2019
44 of 62

Trying to close a client account (BOR). Definitely want to keep my account but no longer wish to accidently log into that client account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
45 of 62

Hi Konrad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to. 

 

Thank you for reaching out to us. 


~ Bojan
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2cf7006c
Active Member
Mariana B Member Since: May 14, 2020
46 of 62

Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.

I entered as a part of the company, but I would like to leave now, but the company must remain there.

How am I supposed to do this?

Thanks

sabrina-gallier
Active Member
Sabrina G Member Since: Mar 20, 2020
47 of 62
This is a huge problem.
I contacted support multiple times and they say there is nothing I can do,
and that I have to contact the account owner to pull me out of the account.

Month's later, I am still connected to an old client's account, causing a
liability issue for me.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
48 of 62

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM. 


-Joanne
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tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
49 of 62

Hi Mariana,

 

I would just like to confirm, would you like to close this account that you used to post here in the community? If you close this account you'll need to ensure that you check the following first:

 

  • Remove all other team members from the company
  • Close all open contracts associated within the company
  • Close all open jobs associated with the company
  • Ensure all outstanding billing is paid within Upwork

Please let us know. Thank you!


-Joanne
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sabrina-gallier
Active Member
Sabrina G Member Since: Mar 20, 2020
50 of 62
No, I just want to be disconnected from an account that I am not longer involved. The client still uses the account.
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