How to close client account

[Bojan S]

Hi Bee,

Your Client account was closed as per your request. Thank you!

[Konrad B]

Trying to close a client account (BOR). Definitely want to keep my account but no longer wish to accidently log into that client account.

[Bojan S]

Hi Konrad,

We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to. 

Thank you for reaching out to us. 

[Mariana B]

Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.

I entered as a part of the company, but I would like to leave now, but the company must remain there.

How am I supposed to do this?

Thanks

[Sabrina G]

This is a huge problem.
I contacted support multiple times and they say there is nothing I can do,
and that I have to contact the account owner to pull me out of the account.

Month's later, I am still connected to an old client's account, causing a
liability issue for me.

[Joanne Marie P]

Hi Sabrina,

Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM. 

[Joanne Marie P]

Hi Mariana,

I would just like to confirm, would you like to close this account that you used to post here in the community? If you close this account you'll need to ensure that you check the following first:

• Remove all other team members from the company
• Close all open contracts associated within the company
• Close all open jobs associated with the company
• Ensure all outstanding billing is paid within Upwork

Please let us know. Thank you!

[Sabrina G]

No, I just want to be disconnected from an account that I am not longer involved. The client still uses the account.

[Joanne Marie P]

Thanks for the information, Sabrina.

[Mariana B]

Hello,

I am not the administrator of the Upwork login of the client, but I need to be.

For that, the old administrator canceled her account, and then i logged in and there is this message in my Upwork homepage profile: "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support".

Please, I need to know how to become an administrator now or cancel my account and start over.

It has been two days since I am trying to post a new job and the website is keeping me from doing it and it is delaying my schedule.

Thank you.