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How to close client account

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
51 of 70

Hi Bee,

 

Your Client account was closed as per your request. Thank you!

~ Bojan
Upwork
d0eb1dfd
Active Member
Konrad B Member Since: Dec 17, 2019
52 of 70

Trying to close a client account (BOR). Definitely want to keep my account but no longer wish to accidently log into that client account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
53 of 70

Hi Konrad,

 

We'll have one of our agents reach out to you via a support ticket to assist you with closing the part of the account you're referring to. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
2cf7006c
Active Member
Mariana B Member Since: May 14, 2020
54 of 70

Hello, I am trying to close my account but I don't seem to find the link to do so at My Info in my profile.

I entered as a part of the company, but I would like to leave now, but the company must remain there.

How am I supposed to do this?

Thanks

sabrina-gallier
Active Member
Sabrina G Member Since: Mar 20, 2020
55 of 70
This is a huge problem.
I contacted support multiple times and they say there is nothing I can do,
and that I have to contact the account owner to pull me out of the account.

Month's later, I am still connected to an old client's account, causing a
liability issue for me.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
56 of 70

Hi Sabrina,

 

Thanks for reaching out to us. Could you please send me a PM with the name of the client profile you would like to close so that I can check? You can click on my name to send me a PM. 

~ Joanne
Upwork
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
57 of 70

Hi Mariana,

 

I would just like to confirm, would you like to close this account that you used to post here in the community? If you close this account you'll need to ensure that you check the following first:

 

  • Remove all other team members from the company
  • Close all open contracts associated within the company
  • Close all open jobs associated with the company
  • Ensure all outstanding billing is paid within Upwork

Please let us know. Thank you!

~ Joanne
Upwork
sabrina-gallier
Active Member
Sabrina G Member Since: Mar 20, 2020
58 of 70
No, I just want to be disconnected from an account that I am not longer involved. The client still uses the account.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
59 of 70

Thanks for the information, Sabrina.

 

 

~ Joanne
Upwork
2cf7006c
Active Member
Mariana B Member Since: May 14, 2020
60 of 70

Hello,

 

I am not the administrator of the Upwork login of the client, but I need to be.

For that, the old administrator canceled her account, and then i logged in and there is this message in my Upwork homepage profile: "Financial transactions for your company have been limited. Please check your email for additional information or contact customer support".

 

Please, I need to know how to become an administrator now or cancel my account and start over.

It has been two days since I am trying to post a new job and the website is keeping me from doing it and it is delaying my schedule.

 

Thank you.

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