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How to complete my Bill methods verification with the support team

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Active Member
Cleo Z Member Since: Jan 31, 2019
1 of 7

So I accidently entered the wrong amounts three times, and now they placed my card in a verification failed state until I complete verification with the support team. So how can I get it verified other than talking to the bot? What do I to complete the verification? Thanks!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 7

Hi Cleo,

 

One of our team members will reach out to you via ticket as soon as possible to assist you with your billing method, thank you.


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Active Member
Cleo Z Member Since: Jan 31, 2019
3 of 7

Thanks appreciate it!

Active Member
Ihsan S Member Since: Feb 1, 2019
4 of 7
I am here new. I am trying to pay method but asked we are unable to authoriz your card, what i do???
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 7

Hi Ihsan,

 

One of our team members will reach out to you to assist you with your billing as well, thank you.


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Active Member
Chuang Y Member Since: Aug 4, 2019
6 of 7

Hi,

 

I have a same problem here: misput the amount when verifing the card. Also my account bill only showed my local currency. 

Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
7 of 7

Hi Chuang,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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