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Re: How to contact Upwork customer service support?

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Active Member
Shay S Member Since: May 6, 2017
51 of 89

Yes! Thanks Alex, that's the problem I'm having.

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Active Member
Kristoffer S Member Since: Oct 10, 2017
52 of 89

**edited for Community Guidelines**

My hire dissappeared and left me trying to put together peices he was working on. I have not been able to get a hold of him for at least a week now, essentially rendering his service inadaquate as this has created more work for me in backtracking. Either you can contact me, or VISA will be contacting you. It would be easier to mitigate this between your company and myself. If not, and there is no response from you, my bank will unilaterally reverse charge your account and your company will be left wth a deficit of funds. There is not really much alternative when this happens due to the VISA buyer protection. Please contact me soon. Thanks.

 

   

**edited for Community Guidelines**

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Active Member
Kristoffer S Member Since: Oct 10, 2017
53 of 89

From my earlier message regarding a charge back from your account: When I file a VISA buyer protection claim, VISA, at that time, pulls money back from your account and into mine. If they do not hear from a representative, or if there is no explanation, mitigation, etc; if there is nothing to dispute my claim, the money stays back in my account.

**edited for Community Guidelines**

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Community Guru
Jennifer D Member Since: Feb 15, 2016
54 of 89

Kristoffer, this is a public forum. For your own protection you shouldn't be posting your email address here (and it's against forum rules anyway so it'll get zapped by a mod soon).

 

If you want to dispute a payment with Upwork, you should refer to this help article. Initiating a chargeback without first going through the correct channels with Upwork might result in your client account getting suspended. (NOTE: I'm not an Upwork rep, I'm a fellow client. This is NOT a threat. It is simply advice to help you resolve your issue.)

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
55 of 89

Hi Kristoffer, 


I checked your account and can see that you were able to lodge a ticket for this issue with our Customer Support Team. They are currently investigating it, and has escalated the issue with the proper teams. Should you have other questions, please continue communicating with your Customer Support Agent and she will assist you. 


-Avery
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
56 of 89

Hi Alex and Shay,

We just received this error from freelancer also. The problem is escalated to our engineer's and they are trying to replicated it. Only a small portion of accounts are affected but it should be resolved soon.
If you have an urgent problem send me the details in PM.


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Active Member
Shay S Member Since: May 6, 2017
57 of 89

Thanks Goran....what is PM? How do I find it?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
58 of 89

Hi Shay,

 

You can click on the name of a community member or a moderator and send them a private message.

~ Valeria
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Active Member
Sierra C Member Since: Jul 7, 2017
59 of 89

I need to give a freelancer a 5 star review for work he did in 2014. I forgot to do it and it looks negative- Jeff Palley was amazing and I can not find my old account since this was Elance then. Please help me. I hate to think his score is low because of my error. He was amazing !

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
60 of 89

Hi Sierra, 


Unfortunately, you will not be able to leave feedback for this user unless you hire him for a job. If this was a job in 2014, his score for this contract will not be included in his Job Success Score calculation as it has already passed the 24-month window. 


-Avery
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