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Re: How to contact Upwork customer service support?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
21 of 89

Hi Judith,

 

I checked and it seems that a while ago you posted here in the Community regarding your issues with contacting support. Community Moderator Bojan shared your issue with our team and one of our agents reached out via this support ticket to assist you further. If you have further questions or were referring to a different matter, feel free to follow up so that we can assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Sashi B Member Since: Jan 20, 2020
22 of 89

hi ,

 

I need one urgent help. can cannot able to submit the proposal.

 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
23 of 89

Hi Sashi,


I just checked your account but was not able to locate any problems with submitting proposals. 

Please try clearing your cache and cookies or logging in with another browser. Thank you.


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Active Member
Ma Athena J Member Since: Apr 12, 2017
24 of 89

Hi!! I have a question. My client disputed my payment and ended my contract. I was wondering if how could i get my salary? since they message me that they refunded my client.

 

**Edited for Community Guidelines**

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
25 of 89

Hi Ma. Athena,

 

Your client can dispute hours you logged during the work week. Then if you accept the dispute, the disputed hours are refunded to the client. If you reject the dispute, Upwork team will review your Work Diary. Since in this case you accepted the dispute, the payment has already been refunded to the client. You can communicate with them directly about any outstanding payments. Check out this help article for more information.

 

Additionally, please note that Upwork users are only allowed to log in and use their own accounts. Account sharing is not permitted.

~ Valeria
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Manfred S Member Since: Sep 12, 2018
26 of 89

Upwork does make it very difficult for customers to bring their concern to them. I had a Add developed and paid 10k now not even 2 month in app on Google store we are at a 50% crash rate and it is getting worse. the freelance i used **Edited for Community Guidelines**will not solve this problem.

She has an attitude and does not understand who paid 10K and who is the customer. This i believe does stem from upwork making it hard to contact them and complain.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
27 of 89

Hi Manfred,

I`m sorry to hear about this. One of our team members will each out to you directly via ticket, where you can share more details with us about this and assist you further. Thank you.


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Active Member
Alexis W Member Since: Mar 25, 2018
28 of 89

Unfortunately I can not locate the contact number for customer support and I have already placed a ticket in. I am trying to fix my identication verification and new too Upwork, please help?

 

Alexis

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
29 of 89

Hi Alexis,

 

Welcome to Upwork! To contact Customer Support regarding verifying your location, please select a job that includes the US location requirement > check the notification at the top of the page > select the the "contact customer support" link in the message, which will allow you to directly contact Customer Support. Let us know if you need further guidance.

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Active Member
Lidia T Member Since: Nov 10, 2017
30 of 89

Hi Goran,

I need to urgently contact customer support, however, I am going round in circles throughout the website trying to find the green button "Get Help from Upwork", without success. Can you help please?

Thank you

Lidia

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