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Re: How to contact Upwork customer service support?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
31 of 107

Hi Ma. Athena,


Your client can dispute hours you logged during the work week. Then if you accept the dispute, the disputed hours are refunded to the client. If you reject the dispute, Upwork team will review your Work Diary. Since in this case you accepted the dispute, the payment has already been refunded to the client. You can communicate with them directly about any outstanding payments. Check out this help article for more information.


Additionally, please note that Upwork users are only allowed to log in and use their own accounts. Account sharing is not permitted.

~ Valeria
Active Member
Manfred S Member Since: Sep 12, 2018
32 of 107

Upwork does make it very difficult for customers to bring their concern to them. I had a Add developed and paid 10k now not even 2 month in app on Google store we are at a 50% crash rate and it is getting worse. the freelance i used **Edited for Community Guidelines**will not solve this problem.

She has an attitude and does not understand who paid 10K and who is the customer. This i believe does stem from upwork making it hard to contact them and complain.

Goran V Moderator Member Since: Mar 24, 2017
33 of 107

Hi Manfred,

I`m sorry to hear about this. One of our team members will each out to you directly via ticket, where you can share more details with us about this and assist you further. Thank you.

~ Goran
Active Member
Alexis W Member Since: Mar 25, 2018
34 of 107

Unfortunately I can not locate the contact number for customer support and I have already placed a ticket in. I am trying to fix my identication verification and new too Upwork, please help?



Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
35 of 107

Hi Alexis,


Welcome to Upwork! To contact Customer Support regarding verifying your location, please select a job that includes the US location requirement > check the notification at the top of the page > select the the "contact customer support" link in the message, which will allow you to directly contact Customer Support. Let us know if you need further guidance.

Active Member
Lidia T Member Since: Nov 10, 2017
36 of 107

Hi Goran,

I need to urgently contact customer support, however, I am going round in circles throughout the website trying to find the green button "Get Help from Upwork", without success. Can you help please?

Thank you


Goran V Moderator Member Since: Mar 24, 2017
37 of 107

Hi Lidia,

One of our agents will contact you shortly and assist you further, thank you!

~ Goran
Active Member
Laurie G Member Since: Apr 4, 2018
38 of 107

When I do that the green link just disappears...I am trying to validate my US address with a photo of my driver's license.  I have tried to upload photos but none of them I work.  I think this is because Florida just redesigned the license and a lot of scanners are not reading it properly.  Any other ideas?????

Community Guru
Nina K Member Since: Nov 29, 2017
39 of 107

Hi Laurie,

Our support team can assist you with uploading your Florida ID. I checked your account and was unable to recereate the issue with the link to contact Customer Support missing when it is clicked on. Please clear your cache and cookies or try to access Upwork through an alternate browser and try again to use the green link. Please let us know if you are still unable to get in touch with customer support after following Avery's advise in this thread, at which point we'll be happy to assist further. Thanks!

Active Member
Judith M Member Since: Aug 14, 2018
40 of 107

When I click on that link, I see no green button anywhere on the page of the sort you describe. What am I doing wrong.