How to contact Upwork customer service support?

[Vladimir G]

Hi Alexis,

Welcome to Upwork! To contact Customer Support regarding verifying your location, please select a job that includes the US location requirement > check the notification at the top of the page > select the the "contact customer support" link in the message, which will allow you to directly contact Customer Support. Let us know if you need further guidance.

[Lidia T]

Hi Goran,

I need to urgently contact customer support, however, I am going round in circles throughout the website trying to find the green button "Get Help from Upwork", without success. Can you help please?

Thank you

Lidia

[Goran V]

Hi Lidia,

One of our agents will contact you shortly and assist you further, thank you!

[Laurie G]

When I do that the green link just disappears...I am trying to validate my US address with a photo of my driver's license.  I have tried to upload photos but none of them I work.  I think this is because Florida just redesigned the license and a lot of scanners are not reading it properly.  Any other ideas?????

[Nina K]

Hi Laurie,

Our support team can assist you with uploading your Florida ID. I checked your account and was unable to recereate the issue with the link to contact Customer Support missing when it is clicked on. Please clear your cache and cookies or try to access Upwork through an alternate browser and try again to use the green link. Please let us know if you are still unable to get in touch with customer support after following Avery's advise in this thread, at which point we'll be happy to assist further. Thanks!

[Judith M]

When I click on that link, I see no green button anywhere on the page of the sort you describe. What am I doing wrong.

[Bojan S]

Hi Judith,

One of our team members will reach out to you directly and assist you further. Feel free to reach out to us here at any time. We'll be happy to assist you directly and answer any questions that you may have.

[Badarpura M]

i can't show green button Get Help from Upwork

[Max B]

I can't verify my paymet to complete my contract

[Avery O]

Hi Max, 

I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further.