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Re: How to contact Upwork customer service support?

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
31 of 93

Hi Alexis,


Welcome to Upwork! To contact Customer Support regarding verifying your location, please select a job that includes the US location requirement > check the notification at the top of the page > select the the "contact customer support" link in the message, which will allow you to directly contact Customer Support. Let us know if you need further guidance.

Active Member
Lidia T Member Since: Nov 10, 2017
32 of 93

Hi Goran,

I need to urgently contact customer support, however, I am going round in circles throughout the website trying to find the green button "Get Help from Upwork", without success. Can you help please?

Thank you


Goran V Moderator Member Since: Mar 24, 2017
33 of 93

Hi Lidia,

One of our agents will contact you shortly and assist you further, thank you!

Active Member
Laurie G Member Since: Apr 4, 2018
34 of 93

When I do that the green link just disappears...I am trying to validate my US address with a photo of my driver's license.  I have tried to upload photos but none of them I work.  I think this is because Florida just redesigned the license and a lot of scanners are not reading it properly.  Any other ideas?????

Community Guru
Nina K Member Since: Nov 29, 2017
35 of 93

Hi Laurie,

Our support team can assist you with uploading your Florida ID. I checked your account and was unable to recereate the issue with the link to contact Customer Support missing when it is clicked on. Please clear your cache and cookies or try to access Upwork through an alternate browser and try again to use the green link. Please let us know if you are still unable to get in touch with customer support after following Avery's advise in this thread, at which point we'll be happy to assist further. Thanks!

Active Member
Judith M Member Since: Aug 14, 2018
36 of 93

When I click on that link, I see no green button anywhere on the page of the sort you describe. What am I doing wrong.


Bojan S Moderator Member Since: Mar 9, 2018
37 of 93

Hi Judith,


One of our team members will reach out to you directly and assist you further. Feel free to reach out to us here at any time. We'll be happy to assist you directly and answer any questions that you may have.

~ Bojan
Active Member
Badarpura M Member Since: Aug 25, 2018
38 of 93

i can't show green button Get Help from Upwork

Active Member
Max B Member Since: Feb 13, 2019
39 of 93

I can't verify my paymet to complete my contract

Avery O Moderator Member Since: Nov 23, 2015
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Hi Max, 


I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further.