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Re: How to contact Upwork customer service support?

Community Guru
Nina K Member Since: Nov 29, 2017
21 of 67

Hi Laurie,

Our support team can assist you with uploading your Florida ID. I checked your account and was unable to recereate the issue with the link to contact Customer Support missing when it is clicked on. Please clear your cache and cookies or try to access Upwork through an alternate browser and try again to use the green link. Please let us know if you are still unable to get in touch with customer support after following Avery's advise in this thread, at which point we'll be happy to assist further. Thanks!

~Nina
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Active Member
Judith M Member Since: Aug 14, 2018
22 of 67

When I click on that link, I see no green button anywhere on the page of the sort you describe. What am I doing wrong.

 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
23 of 67

Hi Judith,

 

One of our team members will reach out to you directly and assist you further. Feel free to reach out to us here at any time. We'll be happy to assist you directly and answer any questions that you may have.

~ Bojan
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Active Member
Badarpura M Member Since: Aug 25, 2018
24 of 67

i can't show green button Get Help from Upwork

Active Member
Max B Member Since: Feb 13, 2019
25 of 67

I can't verify my paymet to complete my contract

Moderator
Avery O Moderator Member Since: Nov 23, 2015
26 of 67

Hi Max, 

 

I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further. 


-Avery
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Active Member
Thomas M Member Since: Mar 18, 2019
27 of 67

this link is no longer active.

 

is there another way to get help from upwork?

 

i'm stuck on step 4 of job post = expertise.

 

will not let me advance past here.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
28 of 67

Hi Thomas,

 

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

 

Let us know if you need any further assistance.

 

Thank you. 

~ Bojan
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Active Member
Thomas M Member Since: Mar 18, 2019
29 of 67
Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology
Moderator
Avery O Moderator Member Since: Nov 23, 2015
30 of 67

Hi Thomas, 


I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 


-Avery
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