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Re: How to contact Upwork customer service support?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
41 of 107

Hi Judith,

 

One of our team members will reach out to you directly and assist you further. Feel free to reach out to us here at any time. We'll be happy to assist you directly and answer any questions that you may have.

~ Bojan
Upwork
b-mohsin
Active Member
Badarpura M Member Since: Aug 25, 2018
42 of 107

i can't show green button Get Help from Upwork

ae0d94a9
Active Member
Max B Member Since: Feb 13, 2019
43 of 107

I can't verify my paymet to complete my contract

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
44 of 107

Hi Max, 

 

I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further. 


~ Avery
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
45 of 107

this link is no longer active.

 

is there another way to get help from upwork?

 

i'm stuck on step 4 of job post = expertise.

 

will not let me advance past here.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
46 of 107

Hi Thomas,

 

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

 

Let us know if you need any further assistance.

 

Thank you. 

~ Bojan
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
47 of 107
Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
48 of 107

Hi Thomas, 


I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 


~ Avery
Upwork
c97fb14f
Active Member
Obinna Onourah A Member Since: Jun 6, 2019
49 of 107
Hi, I have tried adding my credit card to my client account but it keeps saying failed to authorize, please contact....
How can I add my credit card or is there a specific card to add?
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
50 of 107

Hi Obinna Onourah,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Let us know if the issue persists.

 

To learn more about available billing methods please check out this Guide.

 

Thank you.

~ Bojan
Upwork
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