I'm sorry about the issue you're having with accessing your support tickets. We've made an adjustment and now you should be able to access the link and initiate the video call. Please let me know if you need further assistance, our team will follow up with you once you initiate the chat conversation from the link shared in this ticket.
Need your help in making Payment to buy Connects through Paypal through my Debit Card. Any other alternate modes of payments will be highly appreciated. Thanking you in advance for your support !
I went to the Get Help section and it just keeps routing me back to the community section of the site and there is no way for me to submit a ticket.
Somehow I was signed up for Upwork Plus without me even knowing and I'm now getting charged $49.99 per month. Not sure how I mysteriously for signed up for Upwork Plus, but it is not something I would have ever chosen.
How do I actually open a ticket or reach out to someone to get this resolved vs going in an endless loop back to the community section of the site?
I`m sorry about the inconvenience this had caused you. Our team will investigate further why you were charged for our Plus plan, and one of our team members will reach out to you via ticket as soon as possible with more information. You can access your tickets on this Link. Thank you.
Regardless of the type of transaction (hourly payment, fixed-price, recurring weekly payment, bonus, etc.,) when it’s refunded, the service fee for it is refunded as well. I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card.
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